What are the responsibilities and job description for the CHILD SUPPORT OFFICER I position at Tarrant County?
POSTING MAY CLOSE AT ANY TIME
AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For more information, please click on the link below:
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
- Responsible for approval of modifications to OAG computer system and Tarrant County computer systems.
- Performs complicated case assessment to determine appropriate subsequent action.
- Balances payment history and arrearage calculation computations between OAG and Tarrant County Systems.
- Researches and corrects complicated errors on collections and distributions, recoupments, repayment and double disbursements on TXCSES.
- Handles complex child support problems and explains Child Support Office policies to attorneys, obligees, obligors and the public through individual interviews, correspondence or telephone.
- Responds to inquiries and complaints concerning case status. Resolves client inquiries and complaints as needed in a professional and courteous manner.
- Assists Child Support Staff, clients and the public regarding all questions on payment posting, payment inquiries including payment validation, payment posting, payment tracing and error correction on OAG and Tarrant County computer systems.
- Documents actions taken relating to cases by entering detailed data on STRADUS and TXCSES computer systems.
- May respond to Spanish speaking client inquiries and resolves problems. May translate written and spoken Spanish for Child Support staff, attorneys and the public.
- Performs all other related duties as assigned.
- Associate's degree Three (3) years' experience in full-time child support program or closely related experience.
- High School Diploma or GED Five (5) years' experience in full-time child support program or closely related experience.
- Banking and/or bookkeeping experience preferred.
- Must have extensive knowledge of child support policies, procedures and processes.
- Extensive skill in using a computer.
- Extensive skill in working under pressure and meeting deadlines.
- Requires strong organizational skills.
- Ability to work well with people.
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudication in the past seven years and may include credit reports, motor vehicle records, employment records and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.
While performing the duties of this position, the incumbent is regularly required to sit, stand, walk, bend, stoop, climb, lift, push and pull.
Salary : $23 - $25
