Supervisor

Description

Working at TASC: At TASC, we serve people who have cases in courts, corrections, and family service systems across Illinois — and we help people move beyond their involvement in these systems, rebuild their lives, and connect to positive supports in the community. When you work with TASC, you’re part of a team committed to reducing people’s involvement with the justice system, increasing health and recovery, and advancing racial and social justice. We also strive to reform systems through public policy work in Illinois and nationally, and through our consulting services across the globe.

We are currently looking for full-time Supervisor:

 Summary: This position is responsible for the day-to-day supervision of deflection initiatives in targeted geographic communities in Illinois. This position will serve as a public face of TASC in the designated areas and be responsible for direct services for participants, as well as community partner’s relations and trainings. The supervisor will work with both internal staff and external partners, law enforcement, police, first responders and community-based service providers.
Essential Duties and Responsibilities

• Direct, plans and coordinates the work of staff, including supervision, evaluation, training, and team building within assigned programs
• Supervise the day-to-day activities of the program management and office staff assigned to the designated programs
• Establish work schedules for assigned staff and provide direct coverage when necessary
• Provide direct service to clients as necessary 
• Coordinate and implement the delivery of consistent and quality program services 
• Assists with the development and monitoring of program budget and contract deliverables 
• Maintain program information and technology affecting functional area(s) to increase program effectiveness and ensure compliance
• Prepare, interpret and present reports to the Administrator, external funding sources, and community partners in accordance with established timeframes
• Serves as direct liaison to the Administrator for program related needs and operational issues 
• Provide guidance and support in resolving crisis situations with clients
• Participate in agency wide work groups as assigned

Quality Assurance/Compliance (Approximately 15% of time spent in this area)

• Ensure direct reports adhere to program SOPs and operate in compliance with contractual agreements, agency policies and procedures
• Manage and maintain reports for all required reporting sources and ensure program benchmarks are met 
• Maintain compliance with external regulations and internal policies; perform routine quality improvement activities including, but not limited to, assisting with file and program audits.
• Personnel/staff development (Approximately 20% of time spent in this area)
• Develop and manage a diverse, highly-qualified team and provide career coaching and facilitate skills development,  training, and learning opportunities for program staff in alignment with division performance goals and objectives. 
• Participates in staff performance reviews through the completion of accurate and timely performance evaluations and supervisions
• Hold and document staff meetings and individual staff supervisions on a regular basis
• Supervise both supervisory and non-supervisory employees in accordance with organization’s policies and applicable laws. 
• Manages overall staff productivity goals including time management, mileage, hybrid work schedules, and service hours 
• Utilize a progressive discipline system to help team members resolve performance problems 
• Work closely with Human Resources to recruit, hire, onboard and retain qualified program area staff.
• Review and approve staff timesheets and expense reports.
• Assist staff with the preparation of obtaining required certification 
• Community partner and resource development (Approximately 10% of time spent in this area)
• Establish and maintain effective working relationships with partner agencies, funded and other external stakeholders, as well as state, local, and municipal government officials; represent the agency on state, city, and county taskforces and initiatives related to division programs 
• Attends meetings, workshops, conferences, seminars, and other information exchange activities, in order to gain first-hand knowledge of new evidence-based programming, policy implications, or resources for our targeted service population 
• Collaborate with external stakeholders and community partners to ensure outcome and success of existing programs, expand referral sources and recruitment of referral sources for new program initiatives. 

Other duties (Approximately 5% of time spent in this area)

• Actively contributes to the discussion in agency committees 
• Facilitates and/or provides program coverage as needed 
• Attend all trainings and internal and external meetings as required 
• Ensure that confidential information relating to the organization, its staff, and clients is kept confidential
• Be an excellent steward of TASC, modeling the core values of the organization

Requirements

 Our Ideal candidate: 

• Bachelor’s degree from an accredited college or university preferably in social work, psychology, criminal justice, or related field required
• Master’s degree from an accredited college or university preferably in social work, psychology, criminal justice, or related field may be required based on contractual obligations 
• Minimum of 2 years of related experience in the human service field
• Minimum of 2 - 3 years of management experience 
• CADC certification within two years of employment with TASC may be required based on contractual obligations
• Considerable knowledge of the current ASAM placement criteria, DSM-V as it relates to substance-related disorders, and Code of Ethics for substance abuse professionals, or the ability to acquire the knowledge.
• Knowledge of trauma informed care models of service 
• Excellent interpersonal skills and effective oral and written communication skills
• Ability to effectively work as a part of a professional team

If you are interested in this position, please visit the TASC website at https://web04.tasc.org/tascweb/home.aspx and apply online. 

TASC is an Equal Opportunity Employer and a Drug Free workplace. The agency does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran or military status or any other protected status in accordance with federal and state law.