What are the responsibilities and job description for the Support Engineer position at Tatari?
In 2021, Tatari was named one of the Hottest Ad Tech Companies by Business Insider, and one of the Best Place to Work by Inc. Magazine for the second consecutive year. Ready to jump on board this rocket ship?
Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, OneWheel and Chime—grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.
Our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size.
We are looking for a highly motivated Support Engineer to join our engineering team. In this role you will work closely with both our clients and client service managers and our solutions engineering teams to ensure the technical success of our customers post sales. You will act as the primary technical owner of customer implementation. You will play a key role in shaping Tatari’s client-integration processes, including integrating clients’ data streams into our platform.
Description:
- Work directly with Tatari’s clients to help get measurement data flowing into our platform and analytic results flowing back to the client
- Use your expertise to understand clients’ integration requirements and provide guidance for the best course of action
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Taking ownership of customer issues reported and identifying solutions to resolve system issues
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Qualifications:
- Great communication skills—this role may require daily client interaction, and you need to be comfortable holding meetings with clients
- Demonstrated ability to translate complex “engineering language” into layman’s terms when necessary.
- Ability to multitask and prioritize all clients’ needs (sometimes clients need to be onboarded within 24 hours).
- Ability to diagnose and troubleshoot basic technical issues
- Willingness to learn SQL and Python
- Minimum travel required
- Experience with the following is a plus:
- Python
- PostgreSQL
- Frontend development (Javascript, HTML, CSS, etc.)
- AWS (S3, Redshift, API Gateway, Cloudfront)
- Streaming data pipelines (Kafka, Storm, etc)
About Our Engineering Values:
- Our first job is to do right by our customers
- We hold ourselves to the highest engineering standards
- We bring a humble mindset, and we always seek to improve
- We value people that bring high trust, good communication, and a sense of humor to work
Benefits:
- Competitive salary
- Equity compensation
- 100% coverage for you and your dependents
- Unlimited PTO and sick days
- Snacks, drinks, and catered lunches (when it’s safe!)
- Team building events (when it’s safe!)
- $1000 annual continued education benefit
- $500 WFH reimbursement
- $125 pre-tax monthly stipend to spend on whatever you want
- Annual mental health awareness app reimbursement
- FSA and commuter benefits
- Monthly Company Wellness Day Off (During WFH)
At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.
