Senior SCCM/MECM Engineer

At TAYS, you will have a voice. Your unique perspective will help us to solve complex problems, and we welcome your ideas. Our employees work closely with our customers and develop long-term, trusting relationships. We look for creative thinkers who are not afraid of a technical challenge. If you feel you can contribute to our high-tech, high-touch culture, join us and together we will uncover possibilities. 

TAYS is seeking a Senior SCCM/MECM Engineer to join our high-performing tech team in Baltimore, MD. The role is currently remote. 

What You'll Get to Do: 

• Provide third-level technical support for MECM and MS SQL as they relate to the client’s MECM Current Branch or System Center Operations Manager (OpsMan) infrastructure.  
• Perform and coordinate routine upgrades and preventative maintenance for the SCCM infrastructure
• Analyze performance/scalability of the environment
• Technical support; system administration; troubleshooting; networking; system security; system integration; group policy management
• Maintained security compliance for all NIST 800-53 Rev4 to remediate devices and bring them back into compliance. Also created POAMs to remediate noncompliant devices on the network  
• Developed and implemented plans for internal controls, risk assessment/management and CVE remediation
• Develop system architecture documentation and process workflows as requested
• Use the designated AD monitoring solution, OpsMan 2016, to devise, test, implement, and maintain preventive maintenance.  
• Provide third-level technical support for the distribution, download, and installation of software (COTS, third-party, and client-developed) via client’s MECM infrastructure.  
• Troubleshoot Windows Server 2012, 2016, 2019 and 2022 software and hardware issues related to the operation of the client’s MECM infrastructure servers. 
• Troubleshoot Windows Server 2012, 2016, 2019 and 2022 software and hardware issues related to the operation of the client’s infrastructure servers. 
• Analyze and maintain interaction of MECM with client’s AD.  
• Provide third-level support to problem records opened by end-users and representatives in CAPRS (HP Service Manager). 
• Document problems and issues so the solutions can be used for future troubleshooting.  
• Document problems using CAPRS. Extraordinary problems should be reported to the Task Manager upon recognition. 
• Analyze and document MECM in the AD environment.  
• Monitor and update the OpsMan SQL alert database on a daily basis. 
• Monitor and prune SQL database on a daily basis. 
• Maintain alerts, alert notification groups, and management packs. 
• Use Microsoft SQL Reporting Services (SRS) to prepare reports from OpsMan database.
• Testing MECM & SQL software version and hardware upgrades in lab
• Helping out with MECM & SQL database hardware upgrades 
• Work collaboratively with team members to achieve common goals

You'll Bring These Requirements:

• Working Knowledge of SCCM
• SQL experience
• Windows Server 2016, 2019 and 2022
• Active Directory

What We Can Offer You:

• Remote work in most cases.
• The flexibility that allows staff to balance work and personal lives.
• Competitive benefits and tuition reimbursement.
• Paid time off, 11 paid federal holidays and 2 floating holidays.
• Quarterly teambuilding or community outreach events.

TAYS is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. TAYS makes hiring decisions based solely on qualifications, merit, and business needs at the time.