What are the responsibilities and job description for the Head Concierge position at TCA?
This is a Department Head role - we are looking for a Chef Concierge who is passionate in providing only the highest levels of customer service. This position reports to our Assistant Director & Director of Rooms.
Responsibilities
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Respond to complaints and find the appropriate solution
Skills
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Signing bonus
Work Location: One location
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