What are the responsibilities and job description for the Regional Trainer position at TCC Wireless LLC?
JOB DESCRIPTION
Full-Time Regional Trainer
T-Mobile Premium Retailer – TCC Wireless
The Regional Trainer is responsible for the overall training culture and performance of a designated region in the United States, and the onboarding and facilitation of New Hire training curricula through a virtual and live/hybrid methodology.
Essential Functions
Must be able to perform the essential functions of the position with or without reasonable accommodation.
- Execute the People Team strategy for TCC and T-Mobile required training curricula.
- Facilitate and deliver a new hire training experience for a large group of learners both live in-person, and others joining remotely.
- Partner with Human Resources to onboard newly hired employees
- Drive T-Mobile required training metrics and meet minimum expectations for performance.
- Drive training culture at a regional level to emphasize activating on new trainings rather than waiting for courses to be due.
- Contribute and engage as a member of the Regional Leadership Team providing support on all training programs, and regional initiatives not necessarily related to training.
- Set the example of good as a brand ambassador of the People team and represent the values of TCC with all learners, field employees, and leaders.
- Partner with field leadership and support partners to drive completions and address training gaps from a “dotted-line” reporting relationship.
Minimum Qualifications
- Strong knowledge in virtual facilitation through industry-preferred facilitation programs like Adobe Connect.
- Strong knowledge of instructor training techniques, facilitation expertise, and the VAK model Experience implanting the ADDIE instructional design model.
- Proven history and expertise in partnering with senior leaders, influencing without authority, and creating life-long partnerships.
- Experience in partnering closely with retail sales environments to further training execution and achieve company goals.
- Strong business acumen and demonstrated success with cross-functional collaboration.
- Results driven, ensuring short-term goals are achieved.
- Excellent communication skills, both interpersonally and systemically A mature, confident professional who motivates others by goal setting, creating a team atmosphere and leading by example.
- Demonstrated high ethical behavior, unquestionable integrity, and character.
- Strong level of commitment to customer satisfaction.
- Wireless or Telecom experience is preferred.
- Thrives in a high pressure, fast-paced environment.
- Ability to travel 10-20% of the time.
Benefits:
We offer competitive compensation, a comprehensive benefits package including medical, dental, vision, PTO, 401K and employee discount.
EEO Statement
TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
