Customer Relationship Analyst I

Description The Customer Relationship Analyst 1 (CRA 1) role builds strong relationships with dealers by providing outstanding customer service and support. The CRA 1 analyzes the dealer’s account activity to support growth, avoid delinquencies, and ensure compliance with policies and procedures. CRA 1 supports activities related to boarding new dealers and provides ongoing maintenance to existing dealers. The role serves as an excellent opportunity to build a career in either Portfolio Management, Credit, or Sales functions within the dynamic inventory finance industry. Credit Line Optimization: The CRA 1 is responsible for maintaining the credit needs of the dealer, which include identifying, recommending, submitting, and processing credit line increases; managing order requests and credit over-lines as determined by TCFIF approved authority, and processing dealer requests related to credit line carve outs and additional product lines. Account Maintenance: As the primary point of contact for the dealer, the CRA 1 will field dealer inquires, process exception reviews related to credit enhancements, business structural changes, dealer location changes, and the follow up of financial statements and credit file conditions. Additionally the CRA 1 will process interest waivers as determined by TCFIF approved authority, charge-offs, and prepare any needed dealer communication including default, acceleration and termination letters to ensure that the dealer’s account is maintained in compliance with TCFIF policy and procedures. Processing: The CRA 1 will work with the processing team in Finance to ensure that the dealer’s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly. The CRA 1 will communicate with the dealer to clear any funds held in suspense, process early pay discounts, and communicate requested plan changes, inquiries and corrections via TCFIF’s proprietary account management systems. Account Monitoring & Reporting: The CRA 1 will leverage the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations. The CRA 1 will prepare problem loan reports and work closely with Credit and Sales to manage stressed accounts. Communication and Coordination: As the primary point of contact with the dealer, the CRA 1 will champion the communication of the dealer's needs, issues and concerns to the appropriate manufacturer contacts, TCFIF Sales, Finance, Credit, and Compliance teams as appropriate. Boarding: The CRA 1 will support boarding processes for new dealer applications when required. Activities will include contacting assigned dealers for application submission, processing the application, following the application through underwriting and compliance, and preparing and sending loan documents. The CRA 1 will remain the primary contact for the dealer and follow through the entire process until the account is activated to ensure that TCFIF boarding goals are achieved. Special Projects/Travel: Opportunity to engage in process improvement projects and customer travel at the discretion of Portfolio Manager. Education Required: Bachelor's degree Preferred: Degree in accounting, finance, business, or economics Basic Qualifications: 1-2 years' experience in customer service, collections or credit. Strong verbal and written communication skills Ability to provide excellent customer service, with particular attention for empathy concerning the dealers’ needs and concerns and ability to ability confidently discuss account performance with customers. Ability to analyze qualitative and quantitate data and draw conclusions A critical thinker with the ability to prioritize, Strong attention to details and inquisitive mindset Preferred: 1 year experience in Banking, Equipment / Specialty Finance, or Captive Finance industry in a customer advisory capacity strongly preferred. Demonstrated ability to learn and adapt to new systems, analytical tools, and processes Self-motivated, self-aware, and self-regulated Workplace Type: Hybrid Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout. Job Alerts If you would like to be kept informed of new potential opportunities, click here . You will be asked to create an account if you do not already have one. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at HuntingtonCareers@Huntington.com. EEOC Disclaimer EEO is The Law EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity EEO is The Law - Supplemental Poster Pay Transparency Pay Transparency Nondiscrimination Provision (dol.gov) Tobacco Disclaimer Tobacco-Free Hiring Practice Agency Statement Huntington does not accept solicitation from Third Party Recruiters for any position.