Concierge

Job description

TCSS is looking for a reliable concierge to work at the main entrance desk of our clients hospital site in Flushing, NY. You will be the first to meet our clients' customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

Skills

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• High school diploma; degree in hotel management or relevant field will be a plus

Shifts open for hiring:

8am to 5pm with weekends included, 2-days off per week

Job Type: Full-time

Pay: $17.00 per hour

Schedule:

• 5x8
• Day shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Flushing, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Does the following shift work for you? 8am to 5pm with weekends included, 2-days off per week
• Due to this role taking place in a healthcare setting it does require that you are fully vaccinated against COVID-19 at this time are you fully vaccinated against COVID-19? Yes or No?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location