What are the responsibilities and job description for the Personal Vehicle Manager position at TD Recruiting?
GENERAL DESCRIPTION:
The role of the Personal Vehicle Manager is to work directly with the customers of our Service Valet Outpost who are having their vehicles picked up and dropped off. The sole purpose of this job is to ensure our customers are 100% happy with their experience, as well as helping cross sell additional services for the customers vehicle. The Personal Vehicle Manager is responsible for the customer satisfaction rating of the Service Valet Outpost they are working in as well as achieving the sales goals assigned to them.
ESSENTIAL FUNCTIONS:
- The satisfaction of our customers utilizing the Service Valet Program
- Meet or exceed sales and profit goals
- Ensure continuous implementation and enforcement of Tire Discounters’ policies and procedures.
- Attract, hire, train, develop, evaluate and retain store employees
- Exercise strong, fair and consistent leadership with all employees
- Builds and maintains a team effort consistent with the goals of the company
- Assist and perform other duties of absent employees as necessary.
- Be a strong mentor and lead by example.
- Protect company assets, cash, inventory, equipment, systems and documents
- Adhere to state, local and federal laws
- Maintain a drug-free workplace
- Adhere to policies for work orders and invoices
- Assist our stores with rudimentary daily activities such as, but not limited to, answering phones, wheel cleaning, showroom cleaning, bathroom cleaning, sweeping the sidewalks during lull periods.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Minimum 2 years of previous customer service and/or sales experience
- Strong telephone, verbal and written communication skills
- Ability to work under pressure and handle multiple tasks at one time
EDUCATION AND WORK EXPERIENCE:
- High school diploma or higher
- Minimum age requirement of 18 years
- A.S.E. Certifications 4 and 5 preferred
- Valid In state motor vehicle license
- Ability to work Saturdays