Retail Market Manager II

Work Location:

Portsmouth, New Hampshire

Hours

40

Pay Details

$141,960 - $213,200 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Services bancaires personnels et commerciaux

Job Description

The Retail Market Manager (RMM) provides leadership and direction to Stores assigned to a geographic Market. Drives service and advice goals through execution of behaviors and outcomes, coaching, rewards & recognition and talent management. Acts as a community leader and representative of the TD Brand, developing new business opportunities and expanding relationships. Demonstrates a thorough understanding of market and economic trends. Builds a transparent, positive and purpose driven work culture by leading, coaching and developing Store Managers and Store Leadership colleagues toward achieving overall Store/business results and professional/personal development objectives.

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Provides leadership primarily to Community and Stores
• Oversees and leads a network of diverse Stores while growing talent, developing skills and capabilities to achieve career goals, supporting project/initiative success and achieving business results
• Possesses expertise in customer, products and channel strategies
• Provides strong governance and stakeholder management
• Executes consumer banking strategies in diverse geographic markets
• Requires deep expert process management and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship, and guidance to others within area of expertise
• Manages and oversees the overall discipline and strategy for their assigned Stores while aligning to Bank's best practices
• Oversees management of team requiring workforce to decision on acceptable level of risk (Moderate to High potential loss and/or reputational risk
• Acts as the second highest point of escalation/contact within the Store and Market for issues raised from customers, other internal groups and/or partners
• Involves regular contact with cross-functional teams across TD Bank or external contacts and/or customers
  
  

Education & Experience

• Undergraduate degree or equivalent experience
• 7 years of relevant experience
• Consumer lending experience preferred
• Previous sales and business development experience a must
• Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity and passion
• Strong project management skills with ability to influence at all levels
• Proven ability to multi-task in a fast- paced sales environment
• Proven ability to negotiate, manage relationships and influence across business lines
• Excellent written and verbal communications skills
• Demonstrated sales administration and management ability
• Strong understanding of store operations, policies and procedures
• Proven analytical skills
• Proficient with Microsoft Office Suite
• Extensive regional travel required
  
  

Customer Accountabilities

• Supports the Retail Market President with the execution of key bank and regional strategies, ensuring consistent messaging, coaching and Market management
• Leads, coaches and develops Store Managers and Store colleagues on advice, behaviors and outcomes, operational excellence, Legendary Customer Experience, and business development in order to increase colleagues' confidence, elevate advice and help meet more customer needs
• Assists in Region-wide projects with and for the Retail Market President
• Proactively leads, manages, motivates and coaches Store Managers to execute growth results, advice and Customer Experience Strategies measured by designated metrics
• Maintains strong collaborative relationships with relative business lines, partners and peers
  
  

Shareholder Accountabilities

• Provides direction, sets goals and ensures that Stores manage toward overall department objectives
• Owns business performance (i.e. fully own scorecard) for Stores assigned to your Market and drives behaviors and outcomes to increase customer and colleague confidence, build community presence, achieve operational excellence and manage change
• Communicates U.S., regional and/or Market strategies to the team and ensures alignment of Store strategies to the overall Bank
• Coaches and develops colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to support
• Identifies and develops relationships with existing customers and external referral sources to generate demand for products/services
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Follows and ensures colleagues understand and apply bank operating policies and procedures
• Meets TD's risk appetite and regulatory expectations by developing and coaching on evolving regulatory requirements; serves as first line of defense for Store-related operational activities by partnering with the Regional Delivery Excellence and Operations team
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Future focused, foresees gaps and trends and influences direction across the Region, with Business Partners and will have an influence across the Market and Metro Market
• Leads sales conference calls, makes direct sales calls and supports other business development efforts
• Supports sales growth by collaborating with business banking and other lines of business by developing awareness of TD in the local community
• Effectively manages controllable expenses and fee collection
  
  

Employee/Team Accountabilities

• Builds a transparent, positive and purpose driven work culture by leading, coaching and developing Store Managers and Store colleagues toward achieving overall Store/business results and professional/personal development objectives
• Manages escalated issues and ensure customer issues are handled appropriately through customer resolution guidelines and personally participates in the negotiation and resolution where necessary
• Demonstrates a detailed understanding of the local and broader financial market conditions, actively promoting the Bank's image, while participating in community events, business groups, initiatives etc. while actively and providing leadership within the community aligned with TD brand and values
  
  

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Frequent
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary : $141,960 - $213,200