Secretary - Front Desk

Our Team

The team at Mississippi Bend AEA encourages applicants who aspire to make a difference everyday to apply and join our organization. Mississippi Bend AEA is an educational service agency in eastern Iowa serving approximately 49,500 public and private school students across 143 buildings. Our core mission is service to students, families, teachers, educational leaders, and other stakeholders and we are committed to a standard of excellence in serving others.

General Description

General secretaries provide a welcoming environment and meet the needs of internal and external customers. The general secretary reports directly to a designated supervising administrator and is assigned specific office support tasks. General duties include providing secretarial and support services for staff members. Each Agency employee is expected to further the mission of the Agency by serving on committees, working on projects, joining leadership groups and other activities as determined by the Agency and their supervisor.

Responsibilities

Provide secretarial and support services to staff members:

• Answer phone and process calls and messages
• Enter and extract data to agency and departmental specific databases
• Establish an efficient clerical system for processing and maintaining accurate records of transactions, and calendar and confidential record requests.
• Facilitate and trouble-shoot technology/software applications including other technology such as phones, copiers, printers, fax machines, and so on.
• Set and execute work flow routines with timelines and deadlines.
• Support the completion of reports and/or documents.
• Collaborate and problem-solve with internal and external customers.
• Follow appropriate formats for reports and documents (e.g., Medicaid billing, IMS, IFSP/IEP, and interpreting/ translating)
• Responsible for organization and follow through for projects, workshops and meetings.
• Maintain appropriate confidentiality of all matters.
• Other duties as assigned.

EEO Statement:

Mississippi Bend Area Education Agency reaffirms its commitment to provide equal employment opportunities to applicants and employees without regard to race, color, creed, gender identity, marital status, sex, sexual orientation, national origin, religion, age, socioeconomic status, or disability.