Program Manager

WHY YOU'LL DIG YOUR GIG
In short, our purpose at TEAM is to blow people’s minds and steal their hearts with incredible brand experiences. We want you to help us help our brands do amazing, unprecedented, wildly creative things, creating moments that people never forget and that people will want to share with others. To make all that great work happen takes a lot of coordination and organization behind the scenes.

THE TEAM DIFFERENCE
People may forget your witty hashtag and your latest campaign tagline, but they will never forget how you made them feel. That’s because what a brand does is much more important that what is says. Actions speak louder than advertising and marketing. Experiences are what create real connections that lead to brand love and that’s what we do at TEAM. We’re a fun, collaborative, hard working group with a great office environment who takes care of our employees, to ensure that both in work and in life you experience something greater.

WHAT YOU WILL DO
TEAM is an award-winning creative and production agency-based Ft. Lauderdale, combining cutting-edge design with world-class production and execution to deliver exceptional experiences across a diverse range of clients throughout North America. It is our goal to “create inspiration at the point of engagement” across every activation we produce. The Program Manager (PM) will work with the brand team and report to the Retail Specialist Program Director. The PM must exhibit strong communication and leadership skills and attention to detail to manage the Retail Specialist team and lead program initiatives to deliver against the client's goals.

The ideal candidate will:

• Oversee and lead the team of Retail Specialists (recruit, onboard, train, retain and manage part-time specialists). A familiarity with “field marketing” programs, specifically the logistics around communicating program goals and KPIs, developing playbooks, utilizing systems/scheduling tools/electronic assets, etc. to track and measure performance, will provide a “leg up” on other applicants for this position.
• Possess the ability to be solution-oriented – helping to be forward thinking and anticipating any potential hurdles that may create a negative consumer/brand interaction. Candidates need to utilize a proactive approach to problem solving.
• Be highly skilled at interfacing directly with clients and must present him/herself in a professional, competent manner. The individual will need to be able to demonstrate the ability to quickly win the trust and respect of their client and peers.
• Perform a variety of administrative tasks including hosting weekly status calls, composing correspondence such as client memos and finance reports, creating presentations, project timelines, and after-action/contact reports.
• Track Ambassador activity and reporting to ensure there are no gaps
• Be solution oriented when confronted with managing ambiguity. An entrepreneurial approach will aid in winning the respect of the individual’s team and the supporting departments, while understanding the required balance of utilizing the agency’s tools and following existing effective practices.
• Bring a creative and insightful approach to participating/assisting in strategy and creative brainstorming.
• Be capable of explaining & presenting the offerings and capabilities of the Retail Specialist Team to the brand marketing, customer marketing and sales teams at Bacardi North American and their distribution partner Southern Glazers Wines and Spirits.
• Practice and ensure compliance with all the organization’s policies and procedures.

Core Competencies:

• Goal-oriented focus against tasks; ensuring objectives are met with quality and timeliness.
• Act as a superb communicator. Leverage skills within the agency (across departments) and externally when interacting with clients. Maintain detailed schedules, provide updates to the team, lead weekly advocacy status meetings, and stay ahead of potential pitfalls prior to their occurrence.
• Develop and maintain good working relationships through effective communication with clients, peers, direct reports and internal teams.
• Exhibit initiative and the ability to work independently as well as within a team environment with multiple departments. Must be able to communicate effectively across departments.

Requirements:

• Bachelor’s degree.
• 3 years of experience in project management and people management; the addition of prior event marketing, or luxury brand experience would provide insight to the position’s requirements.
• Possess strong people and interpersonal skills to build effective relationships with all levels of personnel (internal & external).
• Extremely organized with great attention to detail
• Strong knowledge of working within the Microsoft Office Suite, SmartSheets, Google Docs (or comparable) and other Web-based tools is a requirement.
• Ability to travel and assist with onsite program management as requested.
• Ideal candidates have a passion for the liquor industry.

Personal Qualities:

• Be a leader and mentor to the team of Retail Specialist

• Possess the ability of being solution-oriented – helping to be forward thinking and anticipating any potential hurdles • Be highly skilled at interfacing direct with clients and demonstrate the ability to quickly win the trust and respect of peers & colleagues

• Perform a variety of administrative tasks including composing correspondence such as client memos, creating presentations, project timelines, and after-action/contact reports.
• Be solution oriented and take an entrepreneurial approach with Retail Specialist team and the supporting departments
• Bring a creative and insightful approach to participating/assisting in strategy and creative brainstorming
• Support the Program Director in providing recaps and feedback on programs and ambassador KPI’s

WHO WE ARE
TEAM is an award-winning experiential marketing agency that develops and executes creative marketing campaigns rooted in strategy, insights and decades of learning. We partner with the best brands and people to deliver experiences that create inspiration at the point of engagement. Our roster of talent is essential to executing quality campaigns which live up to our high standards. Visit us online on our website, Facebook, Instagram, or Twitter.