What are the responsibilities and job description for the Senior Systems Administrator position at TeamLogic IT?
Senior System Administrator
We are a managed services provider – providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside – mind racing on the inside? If you take the time to understand the client’s needs and help create the best solution – you are the right person for us and we are the right company for you!
We are a managed services provider – providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside – mind racing on the inside? If you take the time to understand the client’s needs and help create the best solution – you are the right person for us and we are the right company for you!
We are looking for a Level III Information Technology Engineer to support our clients and our team.
The day-to-day:
- Handling Ticket Escalations
- Updating service tickets.
- Working with teammates to assure timely resolution to client requests.
- On-site Service Calls
- Setup, Installation, Configuring Servers and Network Equipment
- Configuring Cloud Services (Azure, AWS, or Google Cloud)
- Identify Client IT needs and work with team members to develop solutions.
- Be available at inconvenient times for upgrades, troubleshooting, etc. – hopefully not too often, but you know how it goes!
Typical technical day-to-day:
- Keep our customers safe by ensuring data accuracy, security, and regulatory compliance – that’s what it’s all about, right?
- Resolving escalated tickets.
- Create and maintain server and network topology, equipment, and configuration documentation for each customer.
- Perform system admin such as: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc. All the nerdy IT stuff!
- On board new clients by deploying system management tools and More nerdy tools!
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc.
- Configure and migrate servers.
- Install and configure networks to include, firewalls, switches, VLANs, WIFI Access Points and VPNs.
- Provide infrastructure services including: operating system, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
We are a great fit for you if you:
- Have a nurturing personality and desire to help mentor your fellow team members.
- Are results-oriented, self-motivated, energetic, professional, and reliable.
- Are committed completing projects and tasks on schedule.
- Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
- Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions – this stuff is complicated!
- Have a strong understanding of technology and business productivity systems.
- Already have 3 years of experience working for a Managed Service Provider and 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
- Must have reliable transportation for visiting clients.
It would be great if you have:
- Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V and VMWare ESXi.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
- Experience configuring VLANs and Routing.
- Experience setting up servers and migrating server applications.
- Experience with configuring Microsoft Office 365 tenants.
- Experience with the online versions of Exchange and SharePoint.
- A keen sense of humor and ability to laugh at some truly corny jokes.
Having one or more of these certifications would let us know you mean business:
- CompTIA Net and/or CompTIA Security
- CompTIA Cloud Essentials and Cloud a definite plus
- Microsoft 365 Certification
- Cisco Certified Network Associate
Salary : $70,000 - $85,000
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