Junior Desktop Support

Principal Duties and Responsibilities

• Provide first level support to all PC hardware and software problems.
• Provision, configure, deploy and re-deploy new computers and related equipment.
• Provide IT support during on-boarding and off-boarding employees.
• Support end-users/remote users on variety of technical problems.
• Provide AV/meeting support to cross-functional teams.
• Maintain accurate computer inventory & identify, research, & resolve technical problems.
• Track & monitor problems to ensure a timely resolution and document each helpdesk ticket.
• Troubleshoot system problems, routine administration tasks, end-user support, PC operating system configuration support & software installs & upgrades.
• Provide IT support for laboratory instruments and support end-users in the laboratory environment.
• Manage network printers and printer support vendor.

Job Qualifications & required skills

• BS in Management Information System/Computer Science or equivalent experience.
• 2 years’ experience working in a helpdesk support environment
• Experience with helpdesk ticketing system(s).
• Ability to configure and deploy systems with a disk image/cloning application.
• Experience providing meeting support, troubleshoot AV, teleconference equipment.
• Strong understanding of Active Directory, create, disable and maintain users and computers.
• Ability to prioritize & manage several tasks and maintain effective work relationships in a team environment.
• Troubleshooting skills and the ability to learn and perform in a fast paced environment.
• Excellent customer service and communication skills to effectively solve customer IT related issues.
• Previous experience providing support to end-user in a biotech industry preferred.
• Previous experience providing support in a laboratory environment, troubleshooting lab instruments and applications preferred.

Job Type: Full-time

Salary: $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Cambridge, MA 02140: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 5 years (Required)
• Ticketing: 2 years (Required)

Work Location: One location