Job Posting for Technical Support - Apple, Mac & iPhone Technician at Tech Team Solutions, LLC
Job Summary: Provide technical support to clients for Apple, Mac & iPhones
Duties and Responsibilities:
Performing a wide range of technical duties effecting clients
Handle employee, client and user information confidentiality
Minimum 2 years professional technical troubleshooting expertise or proven technical ability Working with Apple, Mac and iPhone hardware and should own and use an iPhone.
Mac & iPhone operation and iCloud integration.
Experience supporting customers via phone, e-mail, chat, and/or in person
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared, and feedback is welcomed
Effective time management including ability to multi-task, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Coordinate with, and provide training and support to, end users and staff on Apple, Mac & iPhone and other issues as needed
Salary.com Estimation for Technical Support - Apple, Mac & iPhone Technician in Winchester, VA
$55,603 to $69,871
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