What are the responsibilities and job description for the Helpdesk Technician - 1st Shift position at Techneeds?
Our client located in Nashua, NH is looking to add a Helpdesk Technician to their team!
This position has a focus on supporting the IT hardware and software related to the manufacturing equipment. Primary responsibilities include documenting, supporting, upgrading and backing up computers that are associated with equipment on the manufacturing floor.
Duties/Responsibilities:
Requirements:
Optional/Desirable Skills:
Don' t feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.
Please be sure to sign up for email notifications when we post a new opening, or check back with http://jobs.techneeds.com to see our list of other openings.
IND2
This position has a focus on supporting the IT hardware and software related to the manufacturing equipment. Primary responsibilities include documenting, supporting, upgrading and backing up computers that are associated with equipment on the manufacturing floor.
Duties/Responsibilities:
- Support internal customer inquiries via phone, email and in person interaction. Support includes hardware and software problems related to desktops, laptops, printers and peripherals.
- Ability to identify technical issues and concerns.
- Perform root cause analysis on reported problems.
- Create and follow detailed documentation surrounding incoming tickets and routine tasks.
- Manage user account and access requests.
- Utilize remote assistance tools to support end users.
- Manage hardware and software inventory.
- Provide a high level of customer service to all internal and external customers.
- Take ownership and ensure proper processes are followed for efficient support.
- Provide updates, status and task completion information to Systems Administrator and log in Help Desk ticketing system.
- Escalate unresolved issues to the appropriate technical support partners, internal and external.
- Image workstations for deployment.
- Mobile Device support of Apple and Android cell phones.
- Provide information technology user training and support.
- Will be required to perform other duties as requested, directed or assigned.
- Provide backup to the Systems Administrator and Manufacturing Help Desk Technician as requested.
Requirements:
- 2 years help desk experience
- MS Windows 7 and Windows 10 Desktop Operating Systems.
- MS Windows Server Environment (DHCP, DNS, Terminal Services)
- Knowledge of Antivirus/endpoint protection software
- Basic knowledge of Active Directory
- Strong organizational, time management and communication skills
- Ability to work independently as needed
- Strong critical thinking skills
- Experience with helpdesk system
- Experience with software deployment system
- Knowledge of basic networking and remote connectivity
- Experience with various ancillary systems: Help Desk, Software Deployment, system imaging.
- Microsoft Office products.
- Experience with both remote and on-site user support
Optional/Desirable Skills:
- Manufacturing environment experience a plus
- Working knowledge of Linux or UNIX
- Microsoft or A certifications or willingness to get within 1 year
Don' t feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.
Please be sure to sign up for email notifications when we post a new opening, or check back with http://jobs.techneeds.com to see our list of other openings.
IND2
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