Technical Support Specialist II

POSTED ON 11/19/2022 AVAILABLE BEFORE 3/13/2023
Technical Source Hired Organization Address Durham, NC Full Time

Job Posting for Technical Support Specialist II at Technical Source

Technical Source is currently seeking an IT Support Specialist II for our pharmaceutical client in the Durham, NC area. The ideal candidate will have 3 or more years of experience working within Windows Operating systems, providing technical support, and working as a liaison between IT departments and internal employees. This is an fully on-site opportunity in Durham, NC.

Responsibilities:

  • Support Microsoft operating systems while providing startup support for new employees in multiple IT services - Mobile, laptop, etc.
  • Act as on-site subject matter expert for all level-1 IT issues while developing a relationship with the end users at the location (less than 100 users on-site at all times)
  • Inventory management of all computers, IT equipment, etc

Requirements:

  • Experience with supporting baseline IT services - Windows, Teams, Office, Zoom, etc
  • Windows Operating System Required (MS Active Directory, MS Server, Windows 10)
  • Required Knowledge of Office 365 Administration and experience supporting end users in a corporate setting
  • 3 years of IT Support Experience and helping to set up full desk/computer builds
  • Knowledge of the management of Cloud-based environments

Compensation:

  • $60,000-$70,000 per year based on experience
  • On Call hours as needed
  • Travel Required as needed
  • No C2C or Visa Sponsorship at this time

Keywords: IT Systems, Information Systems, Computer Science, Linux, Windows, Disaster Recovery, AWS, Cloud Management, Help Desk, Help Desk Support, Full Time, 401k, Benefits, PTO

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Durham, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 3 years (Preferred)
  • Technical Support: 3 years (Preferred)
  • Active Directory: 3 years (Preferred)
  • Office 365: 3 years (Preferred)
  • Windows 10/11: 3 years (Preferred)
  • Reimaging computers: 3 years (Preferred)

Work Location: One location

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Salary.com Estimation for Technical Support Specialist II in Durham, NC
$65,222 to $84,414

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