DL Support Specialists

DL Support Specialists-Richmond

Richmond, KY

Long-term Indefinite.

Job Description

Cabinet is a very diverse state agency that directly touches the lives of citizens and travelers every day. Cabinet services are at work in all 120 counties and 12 highway district offices from highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. Cabinet works closely with officials at every level to deliver products and services to its citizens, businesses, and government agencies, continuously working towards improvement. The Division of Driver Licensing (DDL) within Client is responsible for the issuance of driver’s licenses, maintaining driver’s records, and managing driver safety programs. Client’s DDL works closely with other state agencies, other states, and federal government agencies. Recently, the Department of Homeland Security enacted federal rules for “Real ID” issuance and record keeping. client must enact these rules to issue federally complaint driver licenses before October 2021. To meet the increased demand, DDL has an immediate need for a group of exceptional individuals to join our organization as Driver License Support Specialists. The rollout of a new digitized license computer system across the state will require travel to issuance locations to all sections of the state. In this position, there may be opportunities for advancement within the Division of Driver Licensing. The DL Support Specialists will be assigned a mobile unit and be required to travel to varying locations throughout the state issuing licenses. These locations will include manufacturing centers, libraries, prisons and other local areas in need of Driver’s License services. The candidate will not be expected to utilize their own vehicle. The main focus of this project will be to learn the new digitized driver license issuance requirements and DDL state and federal rules which include REAL ID, Commercial Driver License, and National Driver Register. The successful candidates will review and analyze secure documents of driver license applicants and personal information. The successful candidate must be able to pass federal fingerprint background checks and they must conduct themselves professionally with employees and citizens.

Primary Responsibilities/Required Skills:

• Must have very good communication skills
• Must be task oriented and a self-starter with good organizational skills
• Candidate should have customer service experience serving both internal and external customers
• Candidate must be able to work well with others in a team environment, assisting them as needed
• Candidate will process complex non-US citizen applications by screening all original documents presented
• Candidate must have a high level of accountability
• Candidate must be able to inspire and lead others through their enthusiasm
• Must possess interpersonal skills required to work with many different clients
• Must be professional, supportive, diplomatic, flexible, and responsible
• Candidate must be able to learn and utilize the client Driver's License Information System (KDLIS)/IDEMIA issuance program and be able to read and interpret a driver’s history record
• Candidate must be able to balance end of day reports, including handling of cash
• Candidate must become very knowledgeable of Driver Licensing laws and policies
• Candidate must learn Commercial Driver Licensing laws and licensing processes
• Advise applicants on their questions and concerns related to driver licensing
• Overtime may be necessary, up to 10 hours per week
• Evening or Saturday hours may be required on occasion

Additional Requirements:

• Should be a graduate of a college or university with a Bachelor’s Degree; or a graduate of a college or university with an Associate’s Degree; or administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.

Job Type: Contract

Salary: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Overtime

Ability to commute/relocate:

• Richmond, KY: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)