Employment Begins: 2022-2023 SY

8.0 hours/day; 5 days/week; 260 days/year

TECHNOLOGY SUPPORT SPECIALIST
STANDARD POSITION DESCRIPTION

Classification: Desktop Support Technician           Location: Technology Support Services

Reports to: Director of Technology Services                            FLSA Status Non-Exempt

Bargaining Unit: NTAITP

This is a standard position description to be used for positions with similar duties, responsibilities, classification and compensation. Employees assigned to the position description may or may not perform all the essential functions indicated in this position description

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Part I: Position Summary:

Responsible for providing high quality customer support while implementing and maintaining end-user systems at North Thurston Public Schools (NTPS). Incumbent is responsible for daily troubleshooting and repair of staff and student devices, software, printers, AV hardware and other peripheral equipment, as well as successful implementation of assigned projects relating to hardware/software deployment and upgrades.

Part II: Supervision and Controls over the Work:

Works under the supervision of the administrator responsible for technology services. Independently resolves routine and less complex user problems. Coordinates with other technology staff and/or supervisor in referring or resolving more complex issues. Work is evaluated based on overall success of assisting users and resolving problems consistent with district and technology department policies, directives, and standard practices and procedures.

Part III: Major Duties and Responsibilities: Duties include but are not limited to:

1. Provide configuration, installation and maintenance services for PC, mobile, Audio/Visual hardware, and peripheral equipment, including contacting 3rd party support if necessary.
2. Provide configuration, installation, maintenance and administration of District Standard hardware and Includes Microsoft Windows 10, ChromeOS, iOS, Microsoft Office, G-Suite, server-based applications, antivirus, and other curriculum-based software (Library systems, vocational applications, etc.)
3. Provide inventory support, such as unboxing, tagging, and updating asset information in the inventory and/or work order systems.
4. Perform configuration and maintenance activities relating to local user profiles and software
5. Set up networked devices for staff and students, configure software applications, and provide initial training for end-users.
6. Utilize diagnostic tools to identify device configuration and connectivity
7. Documenting issues and tasks through a work order
8. Write specifications and develop administrative reports when
9. Perform product research and determine integration strategies when
10. Provide system overview and assistance for hardware or software changes to end-
11. Attend workshops and training classes, read publications and periodicals, participate in Special Interest Groups, and any other means to stay current on hardware, software and other information systems in use at NTPS.
12. Support the Mission, Goals and Vision of North Thurston Public Schools and Technology Support Services.
13. Required to follow Board policies and stay abreast of updates and
14. Performs other tasks and assumes other responsibilities as

Part IV: Minimum Qualifications: 

1. Successful experience in working with culturally diverse families and communities or have otherwise demonstrated a commitment to strengthening engagement of a diverse community and skill in communicating with a diverse population.
2. High School Diploma or equivalent and A Certification or equivalent desired. Must meet minimum qualifications as per collective bargaining agreement.
3. Two (2) years of substantive and progressively responsible experience in providing hardware and software support. Excess experience may be substituted for the certification requirement.
4. Analytical and research ability to successfully troubleshoot failures in computer and peripheral hardware and/or software.
5. Able to follow written and verbal direction and take the initiative when necessary. Ability to effectively communicate on technology issues with a high level of effectiveness in terms of customer comprehension and response; including the ability to work and communicate with customers who may have a high level of frustration.
6. Able to organize work and set priorities for accomplishing work in a timely and effective manner.
7. Able to work collaboratively and effectively with other staff, employees, and supervisors.

Part V: Desired Qualifications: 

1. Strong working knowledge of networking/server equipment configuration and
2. Working knowledge of Microsoft Active Directory, group policies, network topology and how it interacts with enterprise environment.
3. Experience installing and maintaining Windows, ChromeOS, iOS, and Audio/Visual hardware and software.
4. Working knowledge of life cycle/endpoint management software for enterprise
5. Experience working in an education
6. Second language

Part VI: Physical and Environmental Requirements of the Position:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, move about, hear and speak.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Insurance Benefits

Employees who are anticipated to work 630 hours  during the school year (September 1 through August 31) are eligible for medical, dental, vision, long term disability and basic life insurance benefits.

North Thurston Public Schools benefits are administered by the Washington State Healthcare Authority under the School Employees Benefits Board (SEBB). Click on the link https://www.hca.wa.gov/employee-retiree-benefits/school-employees for information on available benefit options.

Retirement and Deferred Compensation

Eligible employees  are required to be a member of the Washington State Department of Retirement Systems Plan. .  For eligibility  information, check on the link to the Department of Retirement Systems' web site.

Employees also have the ability to participate in tax deferred 403(b) and 457 Deferred Compensation Plans (DCP). These are supplemental retirement savings programs that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Clink on the link https://www.drs.wa.gov/plan/dcp/  for information on 457 plan (DCP)  with the Department of Retirement Systems.

To enroll in an eligible 403(b) plan, employees must consult with their own financial planner that is an approved vendor.

THIS IS A UNION POSITION

Equal Opportunity Employer

North Thurston School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups.  The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator and Title IX Officer: executivedirectorHR@nthurston.k12.wa.us, 360-412-4453; Section 504 Coordinator at 360-412-4465, 504@nthurston.k12.wa.us. Address for both: 305 College St. NE. Lacey, WA 98516.

IMPORTANT INFORMATION: Effective June 11, 1992, pursuant to Public Law 92544 all new employees must complete a satisfactory fingerprint and sexual misconduct background check. All employment is considered temporary until receipt of satisfactory check. Proof that the fingerprinting process has begun must be supplied to Human Resources prior to the first day of employment.