What are the responsibilities and job description for the Live Chat Specialist position at Technumen INC?
```Duties```
- Provide exceptional customer support via phone, email, and chat
- Assist customers with inquiries, troubleshooting, and problem resolution
- Upsell products and services to maximize customer satisfaction and revenue
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed records of customer interactions
```Requirements```
- Strong communication skills in English and Spanish (verbal and written)
- Previous experience in customer service or sales is preferred
- Ability to effectively communicate with customers from diverse backgrounds
- Excellent problem-solving and analytical skills
- Multilingual abilities are a plus
- Proficient in using computer systems and software applications
We offer competitive compensation, comprehensive benefits, and opportunities for career growth. Join our team of dedicated professionals and make a difference in the lives of our customers.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Experience level:
- Under 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Office
Work Location: On the road
Salary : $23 - $27