What are the responsibilities and job description for the Help Desk Support (HDS) position at TECKpert?
We are looking for a Help Desk Support (HDS) to support our client based in Des Moines, Iowa
US BASED CANDIDATES ONLY.
This is an on-site position. Candidates must be located in or near Des Moines, Iowa.
Who we are
Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm. At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client’s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.
The project
TECKpert seeks to hire a Help Desk Support (HDS) to support our client, a government agency based in Des Moines, IA.
Job duties include, but are not limited to:
- Provides technical assistance support and advice to end users for hardware, software and systems
- Provide phone support for activities such as password resets or in-person, hands-on technical assistance to business and technical users
- Talks to programmers to explain software errors or to recommend changes to programs
- Talks with technical and non technical co-workers to research problem and find solution
- Calls software and hardware vendors to request service regarding defective products
- Develops end user instructions Examples could be: How to manage your popup blocker or How to add a printer
- Follows quality standards and displays strong customer service skills
- Able to work in a team environment
- Possesses strong communication skills; both written and spoken
- Trains users on software and hardware on-site
Compensation and Term
This opportunity is for a full-time, one year contract position with possible extensions with pay commensurate with experience up to $28.75/hour or $59,800 per year. Medical, dental, vision and life insurance available after 30 days of hire.
Qualifications you need
A successful Help Desk Support (HDS) at all levels - entry to expert possesses or provides the following:
- For entry level: 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study 1 to 3 years of experience, relies on instructions and pre-established guidelines to perform the functions of the job and works under immediate supervision. Primary job functions do not typically require exercising independent judgment, typically reports to a project leader or manager.
- For intermediate level: 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study 4 to 7 years of experience, relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, may lead and direct the work of others, may report directly to a project lead or manager, a wide degree of creativity and latitude is expected.
- For expert level: 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. 8 to 10 years of experience. Relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, may lead and direct the work of others, may report directly to a project lead or manager, a wide degree of creativity and latitude is expected.
Working with us
Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence.
Salary : $18 - $29
