Customer service specialist

Build innovative solutions and design the future .

You can pursue your potential at Tecomet by working with a dedicated team to solve complex challenges, in partnership with industry-leading clients in medical device technology, aerospace, and defense industries.

With the backing of our steadfast brand, you can be a part of the next era of manufacturing by bringing bold ideas to life and building products that improve on the status quo.

What’s In It For You :

At Tecomet , we believe that everyone makes a difference and contributes to our overall success. We are a team bound together by pride in our work and dedication to our craft.

Our leadership team shares the company’s strategic direction so our workforce can remain informed and attain our internal goals and objectives.

Let’s talk about what we have to offer :

• Competitive pay and benefit packages
• Health Benefits start on day one
• 401k available
• 9 Paid Holidays with 2 Floating Holidays
• PTO available after 30 days

POSITION SUMMARY

The Customer Service Specialist has the primary responsibility of interfacing with and supporting customers and other internal parties managing the order entry and fulfillment processes for assigned customers and Tecomet plants.

You will interact with many different areas of the company including Service Account Management, Sales, Planning and Plant Management to drive successful fulfillment and delivery of customer orders.

PRINCIPAL RESPONSIBILITIES

• Manage the contract review process with Service Account Management and Sales as required
• Support or manage the quoting process on new and re-quotes
• Enter orders in appropriate ERP system(s)
• Resolve order-related discrepancies with customers
• Work with Engineering / Materials Management on order fulfillment
• Research late deliveries and other related questions
• Enter sales orders for respective customer base as required
• Work with Sales and with customers to obtain initial and modified purchase orders as required
• Put orders on hold / release orders from hold
• Prepare and send order verification reports
• Close-out short and / or shipped sales orders in ERP system
• Coordinate with vendors and sub-vendors on order status and expedite activities
• Coordinate Supplier Change Requests internally and with customers
• Verify the commercial accuracy of all existing production RFQ’s
• Provide existing production RFQ information to production planning for date confirmation and to Quality for requirement verification.
• Manage the RMA process including tracking returns and working with accounting to issue credits
• Generate customer order acknowledgements
• Generate customer facing reports
• Participate in customer calls related to order fulfillment process
• Initiate quotes in the appropriate ERP systems that support NPI projects
• Perform Contract review to verify accuracy of pricing, revisions, addresses, and shipping information
• Enter POs and initiate demand scheduling with Planning
• Confirm commit dates and communicate with Global Program Management (GPM) and internal teams
• Build a production ramp plan with GPM input and track performance
• Work with GPM to transition ownership of new product and customer from GPM to Customer Service

EDUCATION AND EXPERIENCE DESIRED

• At least 3 years related experience
• Bachelor’s degree (B.A. or B.S.) or equivalent combination of education and experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to be professional, proactive and positive, with internal and external customers.
• Ability to write reports and customer correspondence.
• Ability to effectively present information and respond to questions from customers, suppliers and all levels of internal audiences.
• Strong attention to detail and accuracy.
• Prioritizes and plans work activities.
• Sets goals and objectives and develops realistic action plans.
• Works well under pressure and remains flexible to changing schedules and demands.
• Working Knowledge MS Office products - Word, Excel, PowerPoint
• ERP system working knowledge
• Travel - Does Not Require Travel

PHYSICAL DEMANDS

use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl.

The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Workers exposed to

the production floor could be frequently exposed to fumes or airborne particles, moving mechanical parts and vibration, and moderate to loud noise conditions.

Tecomet , Inc is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Equal Opportunity / Affirmative Action Employer / Protected Veterans / Disabilities / Drug Free Workplace

DISCLAIMER REGARDING THIS JOB DESCRIPTION Tecomet has determined that the requirements, skills, and abilities included in this job description are the minimal standards required to successfully perform this job.

The duties, responsibilities, and requirements in this job description should never be considered to be all inclusive. Additional duties may be assigned by supervisors at any time, as the Company’s needs require.

In accordance with Americans with Disabilities Act, it is possible that the essential functions of this job may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on Tecomet.

THIS JOB DESCRIPTION DOES NOT CREATE A CONTRACT BETWEEN YOU AND TECOMET This job description does not create a contract of employment.

Tecomet is an at-will employer and reserves the right to terminate any employee for any reason not prohibited by law.

Last updated : 2024-05-18