What are the responsibilities and job description for the Customer Service Representative position at TEK?
Job Description:
- Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
Duties:
- Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
- Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
- Distributes additional product/service/policy information to customers dealers and Deere personnel.
- Develops common solutions to problems with team members to maintain required service levels.
- Maintains the accuracy and availability of customer related information on-line.
- Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.
- Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Job Type: Contract
Pay: $22.00 - $23.00 per hour
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Customer support: 2 years (Required)
- Outbound sales: 2 years (Required)
Work Location: In person
Salary : $22 - $23
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