Claims Analytics Manager

Skills: Data Science, Data Visualization 

About the job 

As a member of our TPA Operations team, the Manager, TPA Business Analytics will lead a team of Analytics and Metrics Specialists who are responsible for the data analysis. The Assistant Manager will have responsibility for setting the strategy for the team, developing new analytic capabilities for the organization and will partner with members of Operations, Sales, Service, and Claims Leadership to define and advance these objectives.
Responsibilities Design, plan and manage the execution of business metrics and analytics transformation initiatives 

Drive reporting functionality and business insights from data analysis. Provide actionable recommendations based on analysis of the data that will result in operational improvement and efficiency 

Define and manage project scope, timelines and deliverables and identify the interdependencies across projects and functions 

Evaluate broker portals and digital sales platforms to improve outcomes related to lead generation and new business development 

Develop staff to respond to current and anticipated needs of the department as well as determining career development goals of individuals on the team 

Provide business and technical expertise for the analytics process, tools and applications Serve as the champion to advanced analytics and ensure the coordination of data and analytics into the decision making process. 

contribute to large-scale strategic projects as well as ongoing operational activities from a data perspective 

Analyze the business KPIs and metrices that help to drive effective decision making of the claims, sales and service functions 

Oversee the production and distribution of weekly, monthly and ad hoc senior management reports and presentations 

Engage in continuous learning of the TPA business environment so as to improve organizational outcomes 

Support Actuarial department to develop profitability analysis by line of business and for core and enhanced services 

Ensure the highest level of customer services across the strategic initiative and business insight teams. Promote ongoing spirit of collaboration, teamwork and engagement with all areas 

Identifies and recommends opportunities to increase effectiveness and efficiency with focus on driving the standardization, optimization, automation of analytics strategy 

Oversee the design, implementation and best practices of Sharepoint sites and applications 

Promote effective communication among and between work groups and between management and employees. 

Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. 

Requirements

 

BS in Mathematics, Economics, Business, Computer Science, Information Management or Statistics or equivalent professional experience, typically defined as 5 years, in the insurance industry is required 

MBA or other advanced degree is preferred 

Experience with analytics in the commercial casualty insurance industry required. 

Experience with analytics in the workers compensation insurance industry strongly preferred 

Background in TPA, Insurance and Claims is strongly preferred 

Experience with data modeling strongly preferred 

Demonstrated experience managing, leading, coaching and developing a team of analytics professionals is preferred 

Excellent customer service and collaboration skills gained through previous work experience 

Advanced knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint. 

Excellent Excel and MS Access skills required; knowledge of HTML, SQL, VBA preferred 

Proficiency with Power BI strongly preferred 

Knowledge of Sharepoint 365/Sharepoint Online platform functionality preferred 

Solid understanding of communication and collaboration technologies 

Experience with data visualization tools 

Exceptional project management skills 

Ability to challenge status quo and work under ambiguous circumstances 

Ability to work in a matrixed environment and to work and collaborate with others considering the needs of all affected groups 

Ability to build/leverage relationships across functions and the organization to achieve business results 

Strong execution ability and sense of urgency 

Excellent verbal and written communication skills. 

Ability to travel for business purposes; approximately 15%