What are the responsibilities and job description for the Critical Incident Manager position at TekisHub Consulting Services?
Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base.
· Driving, developing and managing the major incident process and associated procedures / systems
· Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
· Conducting a thorough analysis and preparing the Major Incident Report (“MIR”) for every Major Incident after it is closed.
· Ensuring that all the resolution procedures are updated in the knowledge database / Work log
· Be an Evangelist for the Incident Management Process
· Expertise in ITIL processes
Preferred Skills:
· Experience in playing the Incident Manager role in Cloud and DevOps environment
· Experience in playing the role in Tech companies
Job Types: Full-time, Contract
Pay: $44.00 - $45.00 per hour
Experience level:
- 5 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $44 - $45
