MS Excel Analyst

Job Title : MS Excel Analyst

Location : Richardson, TX

Duration : 12 Months

Inviting applications for the role of Data Analysts!

In this role, you will support a US Banking client services remediation operations with reporting, data analytics and support management information system services.

Responsibilities

· Creation of Daily/Weekly Monthly reports in adherence to process timelines on MS excel/Power BI

· Coordinate with various team to ensure availability of data

· Create and develop and modification of excel based tools /Power BI

· Preparation of dashboards & variance analysis to assist operations

· Responsible for tracking process metrics, SLAs and driving improvement

· Utilize experience working with MS Office (advanced excel), Power BI reports, VBA Macros (Optional)

· Assist Operations team to consolidate, track and report the status of Key deliverables

· Provide reports related to business performance

· Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.

· Liaison with key stakeholders to support new remediation deals

· Strong understanding of Banking Contact center and back office Services, Banking customer remediation preferred.

· Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges

Qualifications we seek in you!

Minimum qualifications

· At least 3 to 5 years of Experience in Business and data Analytics

· Excellent Data Analysis skills & Independent client handling & execution ability

· Prior experience working with MS Office (advanced excel)

· Prior experience working with POWER BI and VBA Macros (Preferred-not mandatory)

· Prior knowledge of handling reporting Applications is an added advantage

· Excellent analytical, problem-solving techniques and communication skills.

Preferred qualifications

• Previous experience in a call center as business/Data analyst is plus

Job Type: Contract

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Richardson, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQL: 1 year (Preferred)

Work Location: One location