Audio Visual Lead

Description:

Position Summary:

Analyzing customers’ business needs and creating solutions for optimal results for delivering support

and service for meetings, events, and unique audio-visual technical requirements. Prepares meeting

support plans with existing AV equipment and recommends alternate solutions that provide

improved performance and results for internal and external customers. Prepare Requests for Quote

(RFQ) information that outlines the knowledge, skills, and experience needed to successfully support

AV Services. Research integrated solutions to meet customer needs and then implement client

solutions. Act as the primary point of contact between customers, project managers, meeting

organizers, and the Concierge Desk to cover all requirements, meeting and exceeding our

customers’ expectations. Must possess extensive knowledge of virtual meeting platforms and know

when to use or recommend different solutions. Consistently learn about new industry trends and test

often before making recommendations for new AV equipment. Continue to build on AV Service and

Support Manual, continually update with changes or modifications, and be able to delegate these

duties across all AV Technicians and Coordinators. Serves as a technical consultant to the sales team

and must have a broad knowledge of multiple computer environments, platforms, and technologies

and in-depth knowledge of AV enterprise products.

Duties and Responsibilities:

 Provides direct day-to-day direction and supervision of AV technical and service staff.

 Coach, mentor, and supervise AV support staff

 Participate in team projects, meetings, and assignments

 Responsible for identifying AV hardware and software needs

 Maintenance, upgrades, and responsible for managing scheduling and conference software

tools.

 Responsible for Troubleshooting Tier 1-2 level AV problems

 Responsible for coordinating the use of Audio-Visual equipment with Tier 2/3 teams

 Responsible for creating AV Tier 1 Training documentation, delivering that training, and

providing refresh sessions when there are changes or upgrades

 Responsible for connecting, managing, and monitoring meeting support for customers

 Responsible for measuring the quality of AV customer care and support provided

 Establish, conduct, and document scheduled monthly meetings with A/V Tier 1 Team

 Responsible for reading and following the Department’s Procedures and Policies

 Responsible for understanding and enforcing the Department’s Policies and Procedures

 Responsible for documenting solutions to A/V Tier 1 Support technology issues in KB

 Responsible for traveling to remote sites to understand each set-up, as well as recommend

upgrades and maintenance checks from Tier 2/3 AV Team

 Responsible for tracking AV Tier 1 incidents in the service desk ticketing system

 Responsible for escalating AV Tier 2/3 incidents through the service desk ticketing system

 Responsible for creating/tracking Property Management Reports (PMRs) for IT equipment

transfers/relocation

 Responsible for storing, accounting for, and transfer of A/V equipment to support meetings

 Perform other related duties, as assigned

 Ability to lift up to 50 pounds.

 Flexibility to work hours between 7:00 AM to & 6:00 PM Monday through Friday with after-hours

on-call rotation and assistance in the evenings and weekends, as needed, and to also remain

flexible to work other hours, as assigned for business continuity.

 Up to 30% Afterhours Meeting Support

 Up to 50% of Travel

 Ability to telework, if requested

Skills:

audiovisual, audio, visual, media, equipment maintenance, microsoft office, leadership communication, digital video, teleconferencing software, video conferencing, active directory, ticketing system

Top Skills Details:

audiovisual,audio,visual,media,equipment maintenance,microsoft office,leadership communication,digital video,teleconferencing software,video conferencing

Additional Skills & Qualifications:

Education: Bachelor’s Degree in Computer Science, Information Systems, or another related

field. Or equivalent work experience, Certifications in Extron, Crestron, and MS Teams Rooms

and Equipment.

Experience: A minimum of 4 years of high-tech industry and/or IT work experience in product

engineering, development, and/or support functions.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.