What are the responsibilities and job description for the Call center representative position at TEKsystems?
TEKsystems is a leading technology and talent services company, and we’re looking for dedicated Customer Service Representatives (CSRs) to join our team.
As a CSR, you’ll play a crucial role in providing exceptional service to our clients and their customers. We’re seeking highly skilled professionals who can deliver white glove service while multitasking using web-based tools in a Windows environment.
Responsibilities :
- Handle inbound calls from customers, clients, and other stakeholders.
- Provide accurate information on products, services, and inquiries.
- Assist with order processing, troubleshooting, and issue resolution.
- Maintain courteous and professional communication on recorded phone lines.
- Multitask effectively using web-based tools and dual monitors.
- Collaborate with internal teams to resolve customer issues promptly.
Qualifications :
- Experience : Minimum 1 year of customer service call center experience within insurance, banking, hospital, or medical office settings.
Proficient keyboarding skills (30 wpm with 95% accuracy).Prior experience working with dual monitors.Strong customer-service skills and telephone etiquette.
Ability to handle stress and pressure while maintaining patience and diplomacy.Familiarity with technical terminology and problem-solving.
Previous experience with Salesforce and / or Radar is a plus.
Why Join TEKsystems :
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Positive work environment focused on teamwork and collaboration.
- Make a difference by helping our clients succeed in their technology initiatives.
If you’re passionate about customer service and want to be part of a dynamic team, apply today!
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-07-02
