What are the responsibilities and job description for the Contact Center Rep (Winchester) position at TEKsystems?
Aston Carter is currently seeking qualified candidates for a Member Service Representative position to start with a Fortune 100 Company in Winchester, VA!
This role consists of fully onsite training in Winchester, VA for 8-10 weeks minimum. Approval to work a hybrid schedule will follow the training period and is dependent on performance expectations.
Description
To respond to inquiries and requests over the phone from customers in a 24/7 high volume, schedule-driven, and structured contact center environment.
Requirements:
- Recent customer service experience, working directly with customers
- Passion for helping others and talking over the phone
- Professional written and verbal communication skills
- Quick data entry skills
Responsibilities:
- Connect members with applications and products to meet their financial needs
- Educate current and prospective members about our clients’ products and perform account transactions and adjustments as needed for members
- Provide information regarding our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience
- Contribute to a positive work environment through a strong sense of professionalism and teamwork
Benefits:
- Paid training in a structured classroom environment
- Hybrid work option once training has been completed
- Long term career opportunity with plenty of growth potential
- On site amenities (gym, cafeteria, etc.)
Schedule:
- Multiple schedules available
- You will be onsite for the first 8 weeks minimum before being evaluated to go on a hybrid schedule
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
