What are the responsibilities and job description for the Customer service advocate position at TEKsystems?
Are you passionate about delivering exceptional customer service and solving complex problems? Do you thrive in dynamic environments where your skills make a real impact?
If so, we want to hear from you!
Position : Customer Support Specialist
Location : Columbia, SC
Type : Full-Time
Experience Level : Entry Level
What You'll Do :
As a Healthcare Client Support Advocate you'll be the cornerstone of our customer service team, providing prompt, accurate, and courteous responses to all inquiries.
Your role will involve :
- Handling Inquiries : Address non-routine and complex inquiries with precision, using your research skills to resolve issues effectively.
- Customer Relations : Ensure superior customer relations through timely and accurate responses across various communication channels (phone, email, web, in-person).
- Problem Solving : Adapt responses as needed, perform thorough research, and coordinate with other departments to resolve customer issues.
- Documentation & Feedback : Maintain accurate records, document complaints and comments, and provide valuable feedback to management.
- Process Improvement : Recommend and assist with process improvements based on your daily operations insights.
- Training : Help train new employees and support cross-training efforts for team members.
What We're Looking For :
- Communication Skills : Excellent verbal and written communication with strong spelling, punctuation, and grammar.
- Organizational Skills : Outstanding human relations and organizational abilities, capable of handling high-stress situations with good judgment.
- Confidentiality : Ability to handle sensitive information discreetly and maintain confidentiality.
- Technical Proficiency : Basic computer skills with the ability to operate multiple systems efficiently. Knowledge of word processing, spreadsheets, and databases is a plus.
Qualifications :
- Education : High School Diploma or equivalent required. Associate Degree preferred.
- Experience : 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience.
3 years of customer service or call center experience preferred.
What We Offer :
- Dynamic Work Environment : A typical office setting with a supportive team dedicated to your success.
- Comprehensive Training : Receive training to help you excel in your role and grow your career.
If you’re a motivated individual with a passion for customer service and a knack for solving problems, apply today to join our team as a Customer Support Specialist!
Apply Now to make a difference and be part of a company that values your contributions. We look forward to hearing from you!
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-09-07
