Desktop Support Analyst - Now Hiring

Description:

This person will need to travel to Minnetonka, Arden Hills and Maple Grove to support desktop needs.

This role will provide local desktop support to internal employees at the Maple Grove, Minnetonka and Arden Hills Facilities. While one location may be primary, the expectation shall be that the Technician will work at all 3 locations per demand. Standard shift hours will be 7:30-4:00pm or 8:00 am – 4:30 pm and occasional support earlier or later should it be required to facilitate service demand needs.

Desktop Support Responsibilities:

• Provide customer support for laptop, mobile devices and applications through walk up service (hours of operation 8-4)

• Provide customer support for at desktop for desktop pc’s, laptops, peripherals, VOIP phones, printers, multi-function devices and application

• Network jack activations

• Network capacity audits

• Hardware disposition

• Windows 10 migrations

• PC imaging

• Knowledge Article creation

• Track work through IT Service Management System

• Track asset status / ownership through Asset Management System

• Deploy computers to new hires through walk up service, perform initial logon / configuration

Experience Desired

• Familiarity with A/V and V/C equipment and terminology

• Strong knowledge of Microsoft operating Systems W10/W11

• Windows 10 migrations and use

• Troubleshooting, Licensing, Deployment of Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Streams, Flow, OneDrive, SharePoint

• Troubleshooting issues with Exchange online

• IT Service Management Tools (eg. Remedy, ServiceNow)

• Asset Management Tools

• Active Directory (equipment organization, lookups, password management)

• User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment

• Strong proponent of Knowldege Management through various avenues

Skills Required

• Excellent Written & Oral communication skills

• Highly self-motivated

• Projects confidence

• Willingness to take ownership of issue through resolution

Qualifications

• Excellent Written & Oral communication skills

• Highly self-motivated

• Projects confidence

• Willingness to take ownership of issue resolution

Skills:

hardware, Phone System, Inventory Management, Customer Support, Windows 10, Microsoft Office Suite

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.