What are the responsibilities and job description for the Helpdesk - FRTIB position at TEKsystems?
Description:
Desk: Federal Retirement Thrift Investment Board (FRTIB).
This help desk supports the call centers that are the Tier 1 support for the 401k, retirement plans, and pension for the US Government.
This is a standard Tier 1/ Tier 2 Helpdesk position. This position involves responding to problems as reported by the customer, learning the established procedures for support, and recording incidents on a proprietary incident tracking system. This individual will be doing basic troubleshooting and working with a variety of Microsoft technologies. This person will be touching Windows, Active Directory, SCCM, they do monitoring, and NOC. The manager is okay with someone who recently finished school, or someone that has at least 2 years of experience, without a degree. The biggest thing is communication skills and great customer service skills!
Skills:
Helpdesk, Customer Service, Microsoft, Active Directory, windows
Top Skills Details:
Helpdesk, Customer Service, Microsoft, Active Directory
Additional Skills & Qualifications:
Customer service skills- ability to interact with a variety of end users. They really like someone who has a background in customer service jobs and is capable of dealing with difficult end user issues. They typically like someone who is extremely se
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
