What are the responsibilities and job description for the Hybrid Call Center Representative position at TEKsystems?
*Description:*
Job Description
Department is tax specific
Take inbound calls regarding property tax related questions
Outbound calls for follow up with customer
Goal 40 calls per day; lengthy calls
Will receive faxes and emails that will require research and sent to appropriate lender/clients
Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next.
Calls get transferred over from lender
Ability to adapt to changes
Newer employees will work w about 3 lenders for calls
Use MSP and Blacknight application.
Comfortable with escalation calls and ability to deescalate
*Skills:*
Mortgage, Property tax, Call center, excel data entry, customer support
*Additional Skills & Qualifications:*
Call center required
Tax or mortgage call center preferred
Collections
Bilingual: Spanish or Mandarin a plus (additional $1 in pay)
Excel experience preferred
*Experience Level:*
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
Department is tax specific
Take inbound calls regarding property tax related questions
Outbound calls for follow up with customer
Goal 40 calls per day; lengthy calls
Will receive faxes and emails that will require research and sent to appropriate lender/clients
Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next.
Calls get transferred over from lender
Ability to adapt to changes
Newer employees will work w about 3 lenders for calls
Use MSP and Blacknight application.
Comfortable with escalation calls and ability to deescalate
*Skills:*
Mortgage, Property tax, Call center, excel data entry, customer support
*Additional Skills & Qualifications:*
Call center required
Tax or mortgage call center preferred
Collections
Bilingual: Spanish or Mandarin a plus (additional $1 in pay)
Excel experience preferred
*Experience Level:*
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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