It Liaison

Description:

TEKsystems is looking for someone who will take ownership of all IT resolution, projects and support for two of our client offices in Houston. These are smaller locations, which are located right next to each other, but their Applications are very complex and unique compared to the rest of the enterprise.

Responsibilities and upcoming projects

• Project based work

o example: they got 12 new desktops delivered, this person will be responsible for imaging and setting up new workstations

o Server upgrade project: they will be coordinating between the business, end users and network teams to move the project forward

o SharePoint migration: a lot of follow up needed to drive the efforts forward between the enterprise and local business

• Monitoring network outages

o A lot of critical applications that generate revenue

o Will need escalate appropriately

• Multitasking between ticketing queue and walk-ups

• Driving complete issue resolution

• Document processes and create KB articles

Required technical experience

• SharePoint

• MS Teams troubleshooting

• O365 suite (set up, configuration and support)

• Licensing requirements and provisioning

• Servers need to be updated manually

• Single sign on (how to add to security group)

• Technical knowledge of how to add permissions and access

• Work with Vendors to acquire license and renewals

• Take ownership of IT Support

• Strong follow up and documentation skills

• Network connectivity troubleshooting

• New and existing workstation setup and troubleshooting

Challenges:

o This person will be a single point of contact for 2 locations, so they are the face or IT and will be accountable for complete issue resolution

o Client is a very siloed environment and this person most of the time will not have a technical access to resolve an issue, 70% of their time will be spent researching and following up with multiple vendors and IT groups to resolve an issue or drive the project to completion

o This role will require a lot of proactive communication and building relationships with remote teams and the business stakeholders

Opportunities:

o The organization is growing very fast and they are rolling out a lot of new tools and technologies

o Starting their cloud migration journey in US this year

o The organization has been growing 20% year over year despite of the market conditions

o Being a sole point of contact for this location this person will get a lot of face-time with executives, leadership and will have a lot of input

o Currently they do not have the processes captured, they will document processes and partner with the business to create process improvement

o They will be driving all technology related projects

Skills:

Support, Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Office 365, Imaging, Ticketing system, Business analysis, sharepoint, ms teams, provisioning, Business systems analysis, organizational and interpersonal skills

Top Skills Details:

Support,Desktop,Windows 10,Troubleshooting,Customer service,Active directory,Office 365,Imaging,Ticketing system,Business analysis,sharepoint,ms teams,provisioning

Additional Skills & Qualifications:

this person will be single poc for the 2 locations listed

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Responsibilities:

Monitoring network outages o A lot of critical applications that generate revenue o Will need escalate appropriately . Multitasking between ticketing queue and walk-ups. Driving complete issue resolution . Document processes and create KB articlesRequired technical experience . Licensing requirements and provisioning . Work with Vendors to acquire license and renewals . Take ownership of IT Support. Network connectivity troubleshooting . New and existing workstation setup and troubleshooting Challenges:o This person will be a single point of contact for 2 locations, so they are the face or IT and will be accountable for complete issue resolution o Client is a very siloed environment and this person most of the time will not have a technical access to resolve an issue, 70% of their time will be spent researching and following up with multiple vendors and IT groups to resolve an issue or drive the project to completion o This role will require a lot of proactive communication and building relationships with remote teams and the business stakeholders Opportunities:o The organization is growing very fast and they are rolling out a lot of new tools and technologies o Starting their cloud migration journey in US this yearo The organization has been growing 20% year over year despite of the market conditions o Being a sole point of contact for this location this person will get a lot of face-time with executives, leadership and will have a lot of input o Currently they do not have the processes captured, they will document processes and partner with the business to create process improvemento They will be driving all technology related projectsSkills:Support, Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Office 365, Imaging, Ticketing system, Business analysis, sharepoint, ms teams, provisioning, Business systems analysis, organizational and interpersonal skillsTop Skills Details:Support,Desktop,Windows 10,Troubleshooting,Customer service,Active directory,Office 365,Imaging,Ticketing system,Business analysis,sharepoint,ms teams,provisioningAdditional Skills & Qualifications:this person will be single poc for the 2 locations listedExperience Level:Intermediate Level .