What are the responsibilities and job description for the Mac Support Lead position at TEKsystems?
Day to Day:
The Mac Endpoint Support Specialist will be responsible for supporting day-to-day MacOS and iOS devices across our client's enterprise, with emphasis on the Ybor, FL, location.
Troubleshooting Mac issues, helping to load new applications onto the Mac endpoints, troubleshooting network and application issues, addressing Mac performance issues and connectivity issues, assisting with a variety of how-to inquiries from end-users, etc.
Troubleshooting and support for all IT-related topics and anything else our customers need help with software, SaaS applications, engineering development systems, laptops (mac/win), Wi-Fi, VPN, conference room AV equipment, peripherals, etc.
Assist with new hire onboarding including future Mac imaging and configurations.
Work with vendors to resolve technical problems with desktop computing equipment and software.
Coordinating with Endpoint Standards and IT Purchasing to order/procure MacOS and iOS equipment, maintaining vendor relationships, and assisting with inventory management for all IT hardware and software.
Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and provide world-class customer service.
Analyze existing processes, suggest, and make improvements, and implement business processes where none exists.
Individual will report on-site every day in Ybor, FL. They will help with any Mac-related incidents on computers that come through the queue via Cherwell.
Manage Apple assistance, Mac lifecycle management, and/or repairs of MacBook.
Helping some Window incidents rarely as well, but their main responsibility will be Mac products.
4 years of experience in supporting and troubleshooting MacOS devices.
Experience with Windows device support - such as imaging via SCCM a plus.
Experience with installing Windows software, O365 apps, and updates, as well as 3rd party apps.
Familiarity with routers, switches, and firewalls as related to troubleshooting endpoint devices.
4 years of experience troubleshooting MacOS devices
Experience working within the JAMF tool is required.
Skills:
Mac, Desktop, Troubleshooting, Technical support, JAMF, MDM, Hardware, Support, Office 365, Apple OS
Additional Skills & Qualifications:
1. **Nice to have** - Experience being in a lead capacity on a MAC Support team
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
