What are the responsibilities and job description for the Manager Of Payments Systems Support position at TEKsystems?
*Description:*
The Corporate Banking and Transverse Systems IT is looking to bring on a hands-on manager of Payment systems to manage the production support and business projects for Montran JGPS and related Systems
* Lead production support and business projects for the Montran JGPS and related applications.
*Coordinate the internal and external resources required to support of the applications.
*Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives.
*Responsible for production support:
*Manage day to day production needs:
-Resolution of production issues, including RCA, defect remediation and incident reporting.
-Lead troubleshooting of issues and provide guidance to the support team members.
-Track internal and vendor compliance with support SLAs.
-Management of maintenance activities including business continuity and critical application failover tests.
-Report on domain status to internal stakeholders and management.
-Actively support all efforts to simplify and enhance the information systems.
*Responsible for project deliverables:
*Act as main point of contact for projects.
*Work with project stakeholders and contributors to gather requirements and develop solution strategies.
*Coordinate with technical teams and provide clarifications and guidance on requirements.
*Create required documentation for requirements, solution design, implementation.
*Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing.
*Train and support teams.
On-call
*Shift for the team starts at 7am then someone that ends at 7pm because the Fed closes at 7pm - The role doesn't work 7-7pm you can just split the coverage between the three people on the team (including the payments system manager)
*Batch runs and the teams cover the batch, batch is done by 9pm but not too many calls because it doesn't fail since it's very stable (rarely comes on)
*Weekend FED testing 4x a year therefore 4 weekends in the year or as needed for implementation/projects
*Skills:*
Technical support, Application support, Support, Management skills, Troubleshooting, product management, sql, mq series, shell script, payment application
*Top Skills Details:*
Technical support,Application support,Support,Management skills,Troubleshooting,product management,sql,mq series,shell script,payment application
*Additional Skills & Qualifications:*
*All activities should be conducted in following context:
*Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
*Ensure accuracy and expediency of any activity related to audits.
*Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank's policies and procedures.
Knowledge Requirements
- SQL
- Excel (Test Plans)
- Understanding FEDWIRE, TCH (CHIPS), and SWIFT Networks
- Understanding MQ Series
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Corporate Banking and Transverse Systems IT is looking to bring on a hands-on manager of Payment systems to manage the production support and business projects for Montran JGPS and related Systems
* Lead production support and business projects for the Montran JGPS and related applications.
*Coordinate the internal and external resources required to support of the applications.
*Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives.
*Responsible for production support:
*Manage day to day production needs:
-Resolution of production issues, including RCA, defect remediation and incident reporting.
-Lead troubleshooting of issues and provide guidance to the support team members.
-Track internal and vendor compliance with support SLAs.
-Management of maintenance activities including business continuity and critical application failover tests.
-Report on domain status to internal stakeholders and management.
-Actively support all efforts to simplify and enhance the information systems.
*Responsible for project deliverables:
*Act as main point of contact for projects.
*Work with project stakeholders and contributors to gather requirements and develop solution strategies.
*Coordinate with technical teams and provide clarifications and guidance on requirements.
*Create required documentation for requirements, solution design, implementation.
*Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing.
*Train and support teams.
On-call
*Shift for the team starts at 7am then someone that ends at 7pm because the Fed closes at 7pm - The role doesn't work 7-7pm you can just split the coverage between the three people on the team (including the payments system manager)
*Batch runs and the teams cover the batch, batch is done by 9pm but not too many calls because it doesn't fail since it's very stable (rarely comes on)
*Weekend FED testing 4x a year therefore 4 weekends in the year or as needed for implementation/projects
*Skills:*
Technical support, Application support, Support, Management skills, Troubleshooting, product management, sql, mq series, shell script, payment application
*Top Skills Details:*
Technical support,Application support,Support,Management skills,Troubleshooting,product management,sql,mq series,shell script,payment application
*Additional Skills & Qualifications:*
*All activities should be conducted in following context:
*Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
*Ensure accuracy and expediency of any activity related to audits.
*Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank's policies and procedures.
Knowledge Requirements
- SQL
- Excel (Test Plans)
- Understanding FEDWIRE, TCH (CHIPS), and SWIFT Networks
- Understanding MQ Series
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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