What are the responsibilities and job description for the Service Desk position at TEKsystems?
Description:
The position of IT Support Desk Specialist II is a high level support role and first point of contact for users with technical issues. They will be responsible for providing the highest level of customer service by resolving a wide range of technical issues. The IT Support Desk Specialist II will provide leadership to support agent I and II personnel as well as gather and analyze information about the user's issue to determine the best way to resolve their problem. The Support Desk Specialist II is a highly experienced agent that can solve a multitude of technical issues. The Support Desk Specialist II is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. This role requires a highly motivated individual that possess excellent customer service skills, troubleshooting skills as well as excellent written and verbal communication skills, can provide mentoring and be a point of escalation for level I and II agents.
• Exceptional customer service skills.
• Three or more years of experience with the following:
o Windows 10 Troubleshooting.
o MS Office installation and troubleshooting
o Active Directory User management
o General AS400 user management and troubleshooting skills.
• Understand networking concepts and related protocols such as DNS, DHCP, and ICMP.
• Ability to support Bank specific software/Hardware.
• Excellent critical thinking, problem-solving and decision-making skills.
• Demonstrates excellent judgment.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Excellent communication skills - ability to communicate with all levels of personnel to understand and resolve problems.
• Self-motivated to improve professionally as well as identify areas for improvement.
• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
The position of IT Support Desk Specialist II is a high level support role and first point of contact for users with technical issues. They will be responsible for providing the highest level of customer service by resolving a wide range of technical issues. The IT Support Desk Specialist II will provide leadership to support agent I and II personnel as well as gather and analyze information about the user's issue to determine the best way to resolve their problem. The Support Desk Specialist II is a highly experienced agent that can solve a multitude of technical issues. The Support Desk Specialist II is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. This role requires a highly motivated individual that possess excellent customer service skills, troubleshooting skills as well as excellent written and verbal communication skills, can provide mentoring and be a point of escalation for level I and II agents.
• Exceptional customer service skills.
• Three or more years of experience with the following:
o Windows 10 Troubleshooting.
o MS Office installation and troubleshooting
o Active Directory User management
o General AS400 user management and troubleshooting skills.
• Understand networking concepts and related protocols such as DNS, DHCP, and ICMP.
• Ability to support Bank specific software/Hardware.
• Excellent critical thinking, problem-solving and decision-making skills.
• Demonstrates excellent judgment.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Excellent communication skills - ability to communicate with all levels of personnel to understand and resolve problems.
• Self-motivated to improve professionally as well as identify areas for improvement.
• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
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