What are the responsibilities and job description for the Service sales representative position at TEKsystems?
Banking Customer Service Representative
As a Banking Customer Service Representative, you will play a crucial role in providing exceptional service to our members.
Your responsibilities will include :
- Inbound Calls and Financial Transactions : Handle incoming calls from members, addressing their inquiries, requests, and concerns related to banking services.
- Perform financial transactions, such as account balance inquiries, fund transfers, and bill payments.
- Proactive Member Support : Proactively identify members’ needs and recommend suitable financial products and services.
- Stay informed about our offerings, including insurance, investments, and mortgage options.
- Exceptional Customer Service : Deliver 5-star customer service, ensuring that every interaction leaves a positive impression.
- Build rapport with members and create lasting relationships.
- Performance Metrics and Sales Goals : Meet quarterly performance metrics and service objectives.
- Achieve quarterly sales goals by promoting relevant products to members.
Qualifications :
- Minimum 1 year of previous experience in a fast-paced customer service role.
- Ability to actively listen to member needs and tailor financial product recommendations accordingly.
- Excellent listening skills, with the ability to ask probing questions, address objections, and understand member concerns.
- Strong critical thinking and decision-making abilities.
Compensation and Benefits :
- CXC Step Increase Program : After 90 days, CSRs receive a $1 pay rate increase based on performance.
- Starting pay : $
- $1500 Training Completion Bonus after 90 days (paid out the following quarter).Uncapped quarterly bonus incentives based on sales performance and attendance.
- Benefits include traditional medical, dental, and vision coverage, 401K matching, and accrued Paid Time Off.
- Special employee pricing on lending products (subject to eligibility criteria).
Work Environment :
- Hours of Operation : M-F, 6 am - 6 : 30 pm.
- The current opening is for the closing shift; candidates must be aware of this requirement.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-07-22
Salary : $21 - $23
