What are the responsibilities and job description for the Director, Client Solutions position at Teleperformance USA?
Overview:
Direct, administer and oversee all activities for Client Solutions. Provide escalation and leadership support to all departments on behalf of Client Solutions with a focus on improvement of CS skill levels, adherence to processes and flawless execution
Qualifications:
- 2 - 4 years of experience in Client Solutions management
- Intermediate knowledge of MS Office (i.e., Word, Excel, PowerPoint)
- Demonstrated critical thinking, strategic thinking, and problem solving behaviors
- Strong written and oral communication skills with the ability to present to all levels of the organization
- Proven strong managerial and leadership skills
- Ability to develop and execute plans
- Professional image and presentation
- Excellent organizational skills
- Ability to travel up to 25%
- Medium to high travel requirement.
- Highest standards of ethical behavior.
- Bachelor's degree preferred
- Experience in financial services industry preferred
Responsibilities:
- Execute client contract specifications on a consistent basis
- Ensure the competency processes and procedures through continual evaluation and development of support teams
- Provide strategic direction for specific accounts in order to support client objectives
- Maintain direct contact with each client on a regular basis, building and maintaining healthy trusting relationships
- Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis providing detailed explanations of significant deviations as requested
- Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments
- Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
- Escalate outstanding items to appropriate leadership
- Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
Direct, administer and oversee all activities for Client Solutions. Provide escalation and leadership support to all departments on behalf of Client Solutions with a focus on improvement of CS skill levels, adherence to processes and flawless execution
Qualifications:
- 2 - 4 years of experience in Client Solutions management
- Intermediate knowledge of MS Office (i.e., Word, Excel, PowerPoint)
- Demonstrated critical thinking, strategic thinking, and problem solving behaviors
- Strong written and oral communication skills with the ability to present to all levels of the organization
- Proven strong managerial and leadership skills
- Ability to develop and execute plans
- Professional image and presentation
- Excellent organizational skills
- Ability to travel up to 25%
- Medium to high travel requirement.
- Highest standards of ethical behavior.
- Bachelor's degree preferred
- Experience in financial services industry preferred
Responsibilities:
- Execute client contract specifications on a consistent basis
- Ensure the competency processes and procedures through continual evaluation and development of support teams
- Provide strategic direction for specific accounts in order to support client objectives
- Maintain direct contact with each client on a regular basis, building and maintaining healthy trusting relationships
- Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis providing detailed explanations of significant deviations as requested
- Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments
- Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
- Escalate outstanding items to appropriate leadership
- Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
Recommended Skills
- Communication
- Coordinating
- Critical Thinking
- Ethics
- Finance
- Human Resources
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