What are the responsibilities and job description for the Director, Inside Sales position at Teleperformance?
Director, Inside Sales | The Opportunity
The Inside Sales Director will play a pivotal role in driving sales efficiency and effectiveness by overseeing the entire lead lifecycle for the Inside Sales Team, from generation to qualification and nurturing. Directly managing the representatives in the Inside Sales Team.
This position requires a strong understanding of our TP Growth Marketing Blueprint and will play a crucial role in fostering collaboration, communication, and alignment across Marketing, Business Development, and Sales Operations. This individual will serve as a catalyst for bridging gaps, resolving conflicts, and ensuring that teams are working cohesively towards shared goals.
The Responsibilities & Duties
Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.
Want to maximize your impact and earnings? Join our Business Development team, where you will have access to multiple tools that will leverage your potential.
Pre-Employment Screenings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print?
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
The Inside Sales Director will play a pivotal role in driving sales efficiency and effectiveness by overseeing the entire lead lifecycle for the Inside Sales Team, from generation to qualification and nurturing. Directly managing the representatives in the Inside Sales Team.
This position requires a strong understanding of our TP Growth Marketing Blueprint and will play a crucial role in fostering collaboration, communication, and alignment across Marketing, Business Development, and Sales Operations. This individual will serve as a catalyst for bridging gaps, resolving conflicts, and ensuring that teams are working cohesively towards shared goals.
The Responsibilities & Duties
- Coordinate and collaborate with Marketing and Sales teams to align objectives and identify high-potential leads through the Tiering strategy
- Define industry sub-segments, providing direction for messaging and assets to be shared with the leads.
- Utilize existing tools and the TP Growth Marketing Blueprint to assess and prioritize leads based on their likelihood to convert to clients.
- Oversee lead engagement through personalized communication and content to ensure relationship building and movement through the sales funnel.
- Train and ensure that all sales activities are accurately recorded in Salesforce.
- Analyze data to optimize communication strategies and facilitate a smooth transition from Marketing to Sales.
- Oversee the entire process from initial contact to personalization, to tracking activity
- Monitor best practices in cadence, and finally hand off with complete tracking of activity.
- Track and analyze the effectiveness of lead generation and sales strategies.
- Coaching and Inside Sales Team Management:
- Manage the day-to-day operations of the Inside Sales Team agents and conduct regular 1:1 coaching sessions to ensure they are achieving KPI targets
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 1- 5 years of proven experience in inside sales leadership or a similar role in the business process outsourcing industry. With demonstrated positive results.
- Strong understanding of sales processes, lead management tools, and CRM systems (e.g., Salesforce).
- Excellent data analysis and reporting skills.
- Strong interpersonal and communication skills.
- Ability to work effectively in a fast-paced, collaborative, and highly matrixed environment.
- Experience in training and coaching of inside sales team.
- Preferred: Certification in sales or marketing methodologies. Adept in Salesforce and sales engagement platforms like Outreach.
Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.
Want to maximize your impact and earnings? Join our Business Development team, where you will have access to multiple tools that will leverage your potential.
- Diverse solutions & verticals: Boost your quota & earnings across multiple verticals, such as: Insurance, Technology, Banking & Financial Services, Digital Ads, and more!
- Global reach: Sell across multiple locations & languages, broadening your portfolio.
- Digital solutions leader: Leverage our expertise in AI, omnichannel solutions, and customer satisfaction.
Pre-Employment Screenings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print?
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Salary : $10
