IT Specialist – Site Support

Tenneco
Skokie, IL Other
POSTED ON 12/4/2022 CLOSED ON 2/2/2023

Job Posting for IT Specialist – Site Support at Tenneco

Job Description

Tenneco is one of the world’s leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with 2019 revenues of $17.5 billion and approximately 78,000 team members working at more than 300 sites worldwide.

This role describes an IT generalist position that will partner with IT enterprise teams to provide site level Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) supporting all levels of the business, including Executive level, admin, and manufacturing teams.

Required Skills

Essential Duties and Responsibilities:

  • White glove support of Executive team and their assistants.
  • Introduction of new technologies as they pertain to the Executive level team, including but not limited to detailed planning, training, and documentation
  • Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.
  • Supports Incident and Request management submitted through the incident management system per service level objectives.
  • Supports procurement processes of IT assets, installation, configuration and supporting end user devices like Laptops, Desktops, Workstations, and mobile devices.
  • Working with Enterprise IT teams and/or external vendors to support on-site Infrastructure components (Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment etc.).
  • Manages and maintains CMDB assets through tools and conduct random physical audit.
  • Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and support restoration of data per requests.
  • Follows Change Management processes and Critical Communication Process during outages and changes.
  • Actively participates in Local and Regional areas to understand business requirements, team progress, and work on action plans per committed timelines.
  • Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues.
  • Other duties as required.

Specialized Skills and Knowledge:

  • Direct experience supporting Executive (C-Suite) level customers
  • Demonstrated ability to identify root cause of problems and recommend / implement solutions
  • Experience with Organizational Change Management methodologies.
  • Highly organized and possess excellent verbal and written communication skills. As duties and priorities change frequently, you must be prepared to multi-task.
  • Excellent written and verbal communication skills in English.
  • Excellent knowledge of Windows 10, Office 365 (including Outlook, Microsoft Teams), Beyond Trust Remote Support (Bomgar) and PC and Printer Hardware.
  • Ability to work with limited Supervision.
  • Excellent Service Desk process knowledge and good understanding of service level objectives.
  • Ability to learn quickly and willingness to adapt to changes.
  • Ability to interface and influence at multiple organizational levels and initiate escalation appropriately.
  • Excellent relationship building and networking skills and ability to translate technical concepts into nontechnical terms.
  • Organized and able to function successfully in a team environment.
  • Nice to have experience with AV support as it pertains to executive boardrooms and meeting rooms.

Minimum Requirements:

Travel:

  • May require travel up to 15%.


Education: 

  • Bachelors’ Degree
  • ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.
  • Physical Demands, Work Environment and Work Experience
  • Will require some off-site white glove support (home office)
  • Minimum 3 years of Executive level support
  • Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).
  • Often required to sit and use their hands and fingers, to handle or feel.
  • Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop kneel, crouch or crawl.
  • Vision abilities required include close vision.
  • The noise level in the work environment is usually quiet to moderate

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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