What are the responsibilities and job description for the Service Advisor position at Tesla?
What to Expect
What You’ll Bring
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Interested in becoming a part of a world-class service team supporting the latest EV technology? We look forward to hearing from you
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concerns.
- Return missed phone calls & emails within 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail is critical
- Conduct Transactions within the system; walk customer through correction and provide summary
- Communicate estimated completion time, provide regular updates, and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with customer on services provided; ensure customer satisfaction
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, and shop tools
- Experience in operational use of automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team environment to achieve common goals
- High School diploma or equivalent
- Proficient in Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must be at least 18 years of age
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Motorcycle Service Writer/Advisor
Triumph Houston Motorcycle Service Writer/Advisor -
Houston, TX
Client Service Associate
Lead Advisor -
Westerly, RI
Client Service Associate
Lead Advisor -
Rockville, MD
