Service Manager

THE ROLE As we continue to scale, Tesla is looking for high potential leaders to streamline operations across functions by building excellent teams and processes that support the customer journey end to end. The General Manager ensures the success of the site by overseeing all sales and service operations. In this role, you are responsible for leading cross-functional managers and establishing efficient, customer-centric processes to help Tesla accelerate the world’s transition to sustainable energy

Responsibilities BUILDS EFFECTIVE TEAMS • Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development. • Has consistent 1:1s with reports and creates a culture of regular coaching and feedback. • Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner. Collaborates effectively with Human Resources and appropriate partners. • Retains and develops top performers. Takes the time to understand individuals’ motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team’s potential. • Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up. CUSTOMER FOCUS • Owns the customer journey from end to end and continually strives to improve customer happiness. • Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience. SITUATIONAL ADAPTABILITY • Dynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action. • Allocates and shifts resources as needed based on business priorities and customer experience. Resilient and calm under intense pressure. • Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes. • Highly mission-driven and motivates others to see the big picture. DRIVES RESULTS • Takes full responsibility for communicating business priorities to the team and stakeholders. • Removes barriers and provides cover so team can execute against goals. Direct reports know what is expected of them, and how their work ties into the broader team direction. • Understands and owns every aspect of the site’s performance. Sets targets, drives execution, and holds the team accountable both for individual and team results. Drives standardization in alignment with broader organizational goals.