What are the responsibilities and job description for the Contact Center Architect(With NICE CX Exp) position at TestingXperts?
Title: Contact Center Architect(With NICE CX Exp)
Location: Dresher, PA (Onsite)
Duration: 6 months
Job Description:
· 5 or more years’ experience in NICE CXone and UC environments.
· 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C#), and testing of real time systems.
· Experience with enterprise level CCaaS architecture for complex business needs.
· Network infrastructure experience.
· Experience creating and presenting to executive level stakeholders (technical and non-technical).
· Desire to work in a fast-paced environment.
· Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
· Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
· Contact Center as a Service (CCaaS) software management and domain experience.
· NICE CXone and CXone Studio Experience
· 1-3 years of .NET experience (C#, , Web Services, etc.)
· Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
· Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.
· Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
· Proficiency in Microsoft Office products i.e., Outlook, Word, Excel, PowerPoint and Visio.
· Strong technical, analytical, and problem-solving skills.
· Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
· Ability to establish and maintain strong working relationships with key internal associates and partners.
· Self-motivated, attention to detail and excellent judgment skills.
