IT Maintenance Technician

SUMMARY: Under close supervision, provides basic technical support functions for Teton County or a major County department; provides technical support and maintenance duties for Information Technology (IT) system operations; troubleshoots and resolves basic problems, and maintains standard computer applications.

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Responds to client inquiries and requests for service; interviews user to collect information about technology problems and technical issues, and leads user through diagnostic procedures to determine source of error; researches and isolates error sources, and implements technical solutions to resolve user problems within scope of authority and training; duties may vary according to job assignment and work skills. Refers complex problems which are beyond the skills of the IT Technician to senior technical staff and tracks problems until resolution. Documents work completed; maintains work log of service requests, equipment malfunctions, errors, and failures.
• Provides technical support, training, and assistance to employees; explains IT issues, and resolves problems according to County standards, guidelines, and procedures; repairs and replaces hardware and updates software; follows up with users to verify the basic functionality of the users’ systems.
• Assists with maintenance of hardware, peripherals, and software applications. Assists with troubleshooting operational issues in the network.
• Maintains equipment, computers, and software; troubleshoots malfunctions and corrects them according to standard procedures; inspects and repairs workstations.
• Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

• High School Diploma or GED equivalent
• Up to 1 year experience

Required Licenses and Certifications:

• Must possess a valid Wyoming/Idaho Driver’s License and maintain an acceptable driving record.
• Computing Technology Industry Association (CompTIA) professional IT certification within six months of hire date.
• Additional technical skills training and certifications may be required for some incumbents.

Required Knowledge of:

• County policies and procedures.
• Basic principles of IT operating systems and technical support.
• Safety rules and regulations, occupational hazards, and safety precautions in IT work sites.

Required Skills in:

• Operating computer systems, related software applications, and peripheral devices.
• Effectively communicating job related technical terminology, both verbally and in writing.
• Learning to perform basic initial computer troubleshooting by analyzing descriptions from customers.
• Using basic tools, equipment, and procedures for installing, repairing, and maintaining computer software, hardware, and peripherals.
• Providing technical support and training to County departments and personnel.
• Establishing and maintaining effective working relationships with other staff.
• Communicating effectively verbally and in writing.

Physical Demands/Work Environment:

• Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.