Infrastructure Disaster Recovery Coordinator

Overview

Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long-lasting relationships.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio. We serve clients across the nation in a variety of industries. For more information about joining our team, visit texascapitalbank.com.

How can we effectively design and deliver for a large scale, highly distributed cloud infrastructure? We are looking for an individual who will work on a team that design and implement the compute infrastructure that supports the Texas Capital Bank systems. The job provides the opportunity to be a key part of a team that will be delivering those networks, infrastructure, and services for a world-class bank.

Responsibilities

• Primary resource handling all aspects of Infrastructure Disaster Recovery Planning activities for the bank.
• Assists with the management of IT infrastructure components: Servers (physical and virtual), server virtualization infrastructure, Active Directory, enterprise storage, backup, messaging systems, and others when there are no DR activities needed.
• Provides technical expertise and troubleshooting of issues that disrupt critical business processes and provides analysis on required remediation that addresses root cause
• Interacts with other IT teams and business owners to ensure service levels are met
• Provide subject matter expertise to work alongside IT Delivery teams ensuring new technology is transitioned to Operations in an efficient manner with minimal disruption to normal service provided
• Follow established ITIL guidelines for change management to ensure stability within IT Infrastructure
• Create and maintain documentation, system standards and procedures for existing and new systems
• Participate in IT Audit and Risk exercises to subjectively identify risks to the Bank’s IT Infrastructure and mitigate where possible.
• Work with Information Security to evaluate penetration test findings and formulate plans to remediate the findings
• Review daily checklist and system performance reports
• Monitors daily team and individual ticket queues to ensure issues are addressed and resolved in a timely manner

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

• Bachelor’s degree or equivalent work experience required
• 3 years of IT professional technical experience required
• Experience with three or more of the following technologies:
• Direct experience coordinating infrastructure DR activities, including multiple technical teams including, but not limited to server, database virtualization, Windows, Linux, storage, and network resources
• Active Directory (Azure AD a strong plus)
• Windows Server 2012/2016/2019/2022 management
• Microsoft Exchange (on-prem and EXO)
• ProofPoint or similar mail gateway solution
• Mobile Device Management (Prefer MS Intune experience)
• Microsoft Teams
• Microsoft Azure storage and cloud solutions
• Strong analytical and technical skills
• Excellent written and verbal communications skills
• Strong documentation and process development skills are a must
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Excellent people skills. Must enjoy working with people at all levels of the organization, be customer service focused and thrive in a fast-paced environment
• Strong leadership skills
• Ability to influence and work effectively across functional teams