TPWD - Customer Service Representative III (Field Service Representative)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN’S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

HIRING CONTACT: Katina Robinson, (469) 975-5872

PHYSICAL WORK ADDRESS: TPWD Region 2 District 3 Garland office, 346 Oaks Trail, Suite 100, Garland, TX 75043

GENERAL DESCRIPTION:

This position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Four years experience in customer service, clerical or administrative support work.

Licensure:

If driving is required, applicant must possess a valid State driver’s license.

Background check:

Required to pass a national fingerprint-based background check prior to employment offer. Potential candidates will be responsible for expenses related to the background check.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of general office administration and administrative support practices;

Knowledge of Agency, Division and Regional policies, procedures and programs;

Knowledge of Agency, Division and Regional organization and operations;

Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in using professional telephone etiquette;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in using standard office equipment and software;

Skill in using MS Word, Excel and Outlook;

Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS;

Skill in organizing workloads and changing priorities;

Skill in managing several projects simultaneously

Skill in meeting deadlines;

Skill in problem solving;

Skill in identifying, researching and compiling information;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to maintain strict confidentiality;

Ability to accurately follow instructions;

Ability to work under stressful conditions;

Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;

Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to develop and present training material;

Ability to train others;

Ability to accurately handle cash and account for revenue collected;

Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;

Required to work overtime as necessary

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Required to travel 5% with possible overnight stays;

May be required to operate a State vehicle;

Required to pass a national fingerprint-based background check to maintain employment;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER