What are the responsibilities and job description for the Patient coordinator position at Texas Health Huguley FWS?
Job Description - Patient Experience Coordinator (24007987)Job DescriptionPatient Experience Coordinator
Job Number : 24007987
24007987
DescriptionAll the benefits and perks you need for you and your family : -
Benefits from Day One-
Paid Time Off from Day One-
Mental Health Resources and SupportOur promise to you : Joining AdventHealth Central Texas, AdventHealth Family Medicine Rural Clinics and AdventHealth Rollins Brook is about being part of something bigger.
It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.Schedule :
Full Time Monday through FridayShift
Day Shift shift hours will vary.The community you’ll be caring for : Located in the heart of Texas, AdventHealth provides care for the citizens of Bell, Coryell and Lampasas counties.
AdventHealth is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.
As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.
Effectively collaborates with Department Leaders, Practice Leaders, Providers and support staff. Provides service recovery and develops a proactive approach to improving the patient experience with the goal of providing Personalized Patient Care, Every Patient, Every Time.
Must present a friendly, positive and professional image with strong credibility while encountering patients, visitors, staff, physicians and volunteers.
Requires compassion, sensitivity and empathy toward patients and families. Must help facilitate communication between patients and the leadership team and must display excellent communication skills and the ability to keep leadership informed of potential issues which may need to be addressed.
The value you’ll bring to the team : Monitors patient experience data collected by Press Ganey, including scores, comments and Bullseyes.
Prepares and distributes reports to leadership on a monthly basis. Providing feedback and support regarding the data to help identify improvement opportunities, analyze patient feedback and Patient Experience Initiatives.
Coordinates and manages the Performance Review Committee's expectations and works with leaders to identify priorities and departmental outcome goals.
Develops plans for ongoing program evaluation and development to improve the patient experience.Qualifications
The expertise and experiences you’ll need to succeed : High school diplomaMinimum of three years of experience required in a healthcare setting, communications, public relations, education or patient care fieldJob
Organization
Organization
AdventHealth Central TexasPrimary Location
Primary Location
US-TX-KilleenWork Locations
Work Locations
ME METROPLEX HOSPITAL
2201 S CLEAR CREEK RD
Killeen
76549Operating Unit
AdventHealth Central Texas
J-18808-Ljbffr
Last updated : 2024-04-07