Regional Director Consumer Access

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

• Pet Insurance*

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

• Nursing Clinical Ladder Program*

Our promise to you:

Joining Texas Health Huguley - AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Huguley - AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Texas Health Huguley- operates as a joint venture between Texas Health Resources and AdventHealth.

Schedule: Full-Time – Remote/Hybrid (Individuals will be expected to report to their respective campuses 3 - 4 days per week including Huguley, Mansfield, Central Texas, or Rollins Brook – Work remote 1 - 2 days)

Shift: Days

Location: 11801 South Fwy., Burleson, TX 76028

The community you’ll be caring for:

• Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.

• Award winning facility and departments including “Great Place to Work” by Becker’s Hospital Review and Gallup.
• Work with the latest technology and top experts including “Daisy Award” recipients while on our journey to Magnet status and Pathways designated.
• Designated Emergency Center of Excellence recognizing our facility as a high-performing emergency department
• Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.

The role you’ll contribute:

Consumer Access Regional Director serves as the market leader integrating practices in coordination with clinical executives, facility executive leadership, and revenue management executives. Reporting to the Consumer Access Executive Director, directs operational oversight as the subject matter expert in the delivery of all Consumer Access services in the market to ensure consumer centric, results-oriented performance in alignment with the mission and vision of AdventHealth. Provide strategic leadership of patient registration, quality assurance, time of service collections, and consumer services in multiple departments across facilities within the market as the subject matter expert in a multi-disciplinary approach to all Consumer Access services. Articulate clear ongoing communication and proactively engages in problem resolutions for patients, physicians, administration, and other internal or external customers including serving as a market liaison to facilitate discussions and questions regarding Consumer Access processes, performance improvement directives and upfront avoidable claims reimbursement issues. Performs administrative or leadership duties in the absence of the Executive Director. Identifies latent skills in staff and provides opportunities for personal and professional development. Actively participates in providing outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Reporting to the Consumer Access Executive Director, directs operational oversight as the subject matter expert in the delivery of all Consumer Access services in the market to ensure consumer centric, results-oriented performance in alignment with the mission and vision of AdventHealth.

• Provide strategic leadership of patient registration, quality assurance, time of service collections, and consumer services in multiple departments across facilities within the market as the subject matter expert in a multi-disciplinary approach to all Consumer Access services.

• Works closely with Access, PFS and Revenue Integrity reviewing clinical information and departmental policies and practices to ensure team and departmental goals are in direct alignment with organizational initiatives and objectives established by Executive Access leadership.

• Assesses and understands business processes of the Revenue Cycle. Anticipates needs of the assigned departments and pursues solutions. Displays extensive knowledge of information system technologies and internal systems to ensure optimum efficiency in Department’s operations. Oversees the testing and performance functionality of programs in accordance with department policies.

• Attends departmental, interdepartmental and facility level leadership meetings, facilitating as requested by Executive Access leadership.

• Liaises with campus partners (both clinical and non-clinical) to ensure effective communication of all Consumer Access processes.

• Provides direction to direct reports, ensuring Revenue Cycle performance metrics are achieved consistently.

• Demonstrates effective oral and written communication skills; maintains required level of confidentiality; interacts effectively with employees at all levels.

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

• Minimum bachelor’s degree in Business Administration, Health Services Administration, Hospitality Administration, or related field (clinical disciplines, health information management, communications, finance, accounting, public administration, human resources, management, or marketing) or four years of direct Patient Access experience

• Five (5) years’ experience in Patient Access Department (central scheduling, insurance verification, financial clearance and pre-registration area) or related area

• 3 - 5 years Leadership Experience

• Certified Healthcare Access Manager (CHAM)

• Certified Patient Account Manager (CPAM)

EDUCATION AND EXPERIENCE PREFERRED:

• Master’s degree in Health Services Administration, Business Administration, or related field

• 7 years’ experience in Patient Access/Patient Financial Services or related area

• Must have a command of current medical terminology and significant experience with standard office equipment and computer office automation applications (i.e. MS Word, Excel, Power Point, and Outlook etc.)

• Ability to work in a matrix-management environment to achieve organizational goals

• Maintain a detail-level working knowledge of Government, State and Federal regulations and requirements, as well as contractual authorization/pre-certification guidelines/requirements. This includes maintaining a current knowledge and understanding of the following organizations, publications, bulletins and memorandums: Medicare Part A & B, Agency for Health Care Administration, Federal Register HCFA Notices and Updates, State Medicaid Program, Fair Debt & Collection Act Consumer Credit Act, Hospital HMO/PPO Contractual authorization/pre-certification guidelines/requirements, CMS, EMTALA, and HIPAA

• Advanced understanding of insurance knowledge and benefits and hospital electronic medical report (EMR) system

• Working intermediate knowledge of patient accounting systems as well as back-end front-end revenue cycle functions and processes

• Bilingual – English/Spanish