Digital Banking Specialist

SUMMARY:

The Digital Banking Specialist provides customer support to all electronic banking (e-banking) platforms the bank offers. Including, but not limited to, setting up new accounts, communicating with customers to solve inquiries, performing detailed data entry services, and Treasury Management for Texas Bank business customers.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Set up and maintain online customer banking.
• Assist with online banking features including but not limited to online Bill Pay and Transfers.
• Monitor online banking fraud reports and review with managers.
• Review and Processing of Mobile Deposits
• Business customer Treasury Management setup and support.
  • Remote Deposit
  • Cash Management/ACH
  • Positive Pay report review and processing

• Strict adherence to internal loan policies, as well as applicable regulations, is required.
• Performs other duties as assigned.

WORKING CONDITIONS:

• Air-conditioned office environment

PHYSICAL DEMANDS:

• Sit for extended periods of time.
• Walk, stand, bend, squat, twist, and reach.
• Simple grasping and fine manipulation
• Extended keyboarding

MINIMUM REQUIREMENTS:

• High School diploma or GED or equivalent.
• Strong communication skills (verbal and written), analytical, organizational, and presentation skills.
• Organizational skills and the ability to gather and analyze data from multiple sources and work on more than one project at a time are crucial.
• Bilingual is a plus but not required
• Ability to interact with customers and others in all departments to accomplish objectives is essential.
• Technologically savvy.
• Flexibility to deal with interruptions, changing priorities, and deadlines.
• Proficient in Microsoft 365, with an emphasis on using Excel.

PREFERRED REQUIREMENTS:

• 2 years of banking experience.
• Knowledge of Texas Bank products and services.
• 1 Year Meridian experience.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer

TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.

Salary : $29,900 - $37,800